Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Le Khanh Diep

Campsie,NSW

Summary

As an international student studying Certificate 4 Baking at TAFE, I have an extensive background in customer service from positions in Gongcha Boba, fast food, the retail beauty sector and support. document management. While in high school, I interned at William Angliss Academy, where I demonstrated my reliability and responsibility by providing pleasant customer service and making coffee. I also took a coffee barista lesson when I was in the pastry course. My talents include flexibility, eagerness to learn and a proactive approach to taking on new tasks.

Overview

4
4
years of professional experience

Work History

Gongcha Boba

All Rounder
12.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Used POS system to accurately enter orders and process payments.
  • Followed exact recipes for mixing and preparing beverage items.
  • Explained beverage preparation and offered samples to help customers choose ideal items.

Fast Food Crew Member

Front House
03.2022 - 07.2022
  • Took orders, and collected payments.
  • Worked front counter, and other areas.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Kept counter and dining areas cleaned and sanitized.

Cosmetic

Sale Assisstant
06.2021 - 02.2022
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Protected store assets and inventory via loss prevention procedures.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.


Documentation

Asisstant
12.2019 - 05.2020
  • Updated training material, operation manuals and technical guides to coincide with current standards.
  • Developed and edited template contracts with changes in company's service lines or new developments.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.

Education

Certificate IV - Patisserie

TAFE
Meadowbank, NSW
12.2023

High School Diploma -

Burwood Girls High School
Croydon, NSW
10.2022

Skills

  • Customer Service
  • Attention to Detail
  • Interpersonal Skills Development
  • Teamwork and Collaboration
  • Boba Tea Knowledge
  • Safe Food Handling
  • Cleaning and Sanitation
  • Team collaboration
  • Product Demonstration
  • Skin Care Expertise
  • Store Organization

Languages

English
Limited Working
Vietnamese
Native or Bilingual

Timeline

Gongcha Boba

All Rounder
12.2022 - Current

Fast Food Crew Member

Front House
03.2022 - 07.2022

Cosmetic

Sale Assisstant
06.2021 - 02.2022

Documentation

Asisstant
12.2019 - 05.2020

Certificate IV - Patisserie

TAFE

High School Diploma -

Burwood Girls High School

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Le Khanh Diep