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Leki Dema
Bruce
Summary
Dynamic Disability Support Worker with proven expertise at Community Bee and Empower Living in enhancing client engagement and administering medication. Skilled in effective communication and safety compliance, I excel in implementing individualized care plans and fostering client independence. Committed to delivering compassionate support while ensuring a safe and nurturing environment for all clients.
Motivated professional trained in mobility assistance, personal hygiene support, and housekeeping.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Disability Support Worker
Clover care
Bruce
10.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Developed individualized support plans based on client assessments and preferences.
- Coordinated transportation for clients to appointments and social activities.
- Trained new staff on best practices in disability support services.
- Advocated for client rights and needs within the community and service systems.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Administered medication according to doctor's orders and monitored side effects.
- Lifted, moved, and adjusted clients to ambulate individuals for diverse needs.
- Organized recreational and educational activities for clients according to individual needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
Community Aged Care Worker
Summit health solutions
Deakin
09.2025 - Current
- Provided personal care and support to elderly clients in their homes.
- Assisted clients with daily living activities and mobility needs.
- Developed and maintained positive relationships with clients and families.
- Trained new staff on best practices for aged care support.
- Assisted in the preparation of meals for clients according to individual dietary requirements.
- Observed and documented changes in the physical and mental condition of clients.
Customer service
The Tradies
Dickson
06.2023 - Current
- Managed customer service inquiries and complaints.
- Resolved customer service issues promptly, efficiently and professionally.
- Created reports on customer service performance metrics.
- Provided excellent customer service to patrons.
- Managed customer accounts by providing excellent customer service.
- Assisted customers with inquiries and provided customer service.
- Greeted patrons and provided excellent customer service.
- Greeted visitors and provided customer service assistance.
- Provided customer service assistance when needed.
- Identified opportunities for improving customer service processes.
- Provided excellent customer service with a positive attitude.
- Provided excellent customer service during transactions.
- Greeted customers, provided customer service and answered inquiries.
- Provided excellent customer service at all times.
Disability Support Worker
Empower living
Fyshwick
01.2023 - Current
- Assisted clients with daily living activities and personal care needs.
- Developed individualized support plans based on client assessments and preferences.
- Coordinated transportation for clients to appointments and social activities.
Head Barista
Zouki cafe
Canberra hospital
05.2023 - 08.2025
- Managed daily coffee preparation and ensured quality standards.
- Trained new baristas on beverage techniques and customer service practices.
- Oversaw inventory management, including ordering supplies and tracking usage.
Education
Completed - Certificate Lll in Individual Support(ageing And D
Westveiw College
08.2025 - 09.2025
BBA - Finance
Bangalore University
Karnataka , India 08.2014 - 07.2017
Skills
- Medication administration
- Client engagement activities
- Health monitoring
- Adaptive equipment training
- Documentation accuracy
- Problem solving
- Effective communication
- Team coordination
- Safety compliance
- Behavior support plans
- Meal planning
- Medication organization
- Transfer techniques
- Creative thinking
- Physical assistance
- Health meals and snacks
- Hygiene assistance
- Transportation assistance
- Safety management
- Documentation skills
- Incident reports
- Personal care
- Documentation and reporting
- Grooming support
Languages
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Nepali
Upper Intermediate (B2)
B2
Certification
Manual handling
PEG feeding
Medication management
References
References available upon request.
Timeline
Disability Support Worker
Clover care
10.2025 - Current
Community Aged Care Worker
Summit health solutions
09.2025 - Current
Completed - Certificate Lll in Individual Support(ageing And D
Westveiw College
08.2025 - 09.2025
Customer service
The Tradies
06.2023 - Current
Head Barista
Zouki cafe
05.2023 - 08.2025
Disability Support Worker
Empower living
01.2023 - Current
BBA - Finance
Bangalore University
08.2014 - 07.2017