Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Lena Hausberger

Lena Hausberger

Perth | Darwin

Summary

With a solid background in hospitality and gastronomy, I bring extensive experience in customer service as well as excellent skills in guest relations and daily operations. Throughout my career, I have proven myself both in independent roles and within team environments. My strengths lie in efficient and service-oriented communication, a quick grasp of new tasks, and the ability to maintain an overview even in stressful situations. I am characterized by a high degree of initiative, flexibility, and motivation, always striving to ensure a positive customer experience. Through my teamwork abilities and solution-oriented approach, I contribute significantly to the smooth operation and success of the business.

Overview

8
8
years of professional experience

Work History

Kitchen Hand

Accolade Catering
Perth, Australia
01.2025 - 04.2025
  • Food preparation
  • Buffet service
  • Cleaning duties

Front Desk Agent

Hotel Daniela Zermatt / Tradition Julen
Zermatt, Switzerland
12.2023 - 10.2024
  • Guest reception
  • Call handling
  • Correspondence
  • Office organization

Bartender

Skihütte Kafner Ast
Alpbach, Austria
12.2021 - 04.2022
  • Drink preparation
  • Bar maintenance
  • Cash handling

Customer Service Representative

Teleperformance Portugal
Lisbon, Portugal
02.2021 - 10.2021
  • Customer support via phone, email, chat
  • Complaint resolution

Hospitality Professional

Novotel Hotel Berlin am Tiergarten
Berlin, Germany
06.2017 - 09.2017
  • Guest assistance and buffet service

Education

Austrian Higher School Certificate -

HLW Kufstein

Skills

  • Hospitality industry
  • Multitasking and Flexibility
  • Independent and team-oriented
  • Fluent in English (level C1)
  • Fluent in German

Personal Information

  • Date of Birth: 02 / 22 / 2000
  • Gender: Female
  • Nationality: Austrian

Timeline

Kitchen Hand

Accolade Catering
01.2025 - 04.2025

Front Desk Agent

Hotel Daniela Zermatt / Tradition Julen
12.2023 - 10.2024

Bartender

Skihütte Kafner Ast
12.2021 - 04.2022

Customer Service Representative

Teleperformance Portugal
02.2021 - 10.2021

Hospitality Professional

Novotel Hotel Berlin am Tiergarten
06.2017 - 09.2017

Austrian Higher School Certificate -

HLW Kufstein
Lena Hausberger