Lena Shen

• Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
• Assisted customers in locating products, providing detailed information and recommendations.
• Greeted customers to determine wants or needs.

Placed special orders or called other stores to find desired items.

• Resolved customer complaints in a timely manner.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.
• Implemented promotional strategies to increase sales and attract new customers.

• Coordinated with production lines and created schedules to meet promised delivery.
• Coordinated and scheduled daily production activities to ensure efficient operations.
• Maintained relationships with external partners involved in the supply chain process
• Collaborated with other departments such as engineering, sales and marketing, to ensure smooth execution of projects.
• Translated and proofread technical documents from German to Chinese for workshop workers.
• Sat in on meetings to provide members with oral translations of conversations and information.

• Prepared lesson plans, assigned homework, and graded tests.
• Provided feedback to parents regarding their child's academic performance in German class.
• Collaborated with colleagues to develop innovative instructional strategies.

• Evaluated applications based on eligibility criteria.
• Responded to inquiries from customers regarding visa requirements.
• Followed up with clients after submission of applications to ensure timely processing.