Lenika Hughes
Kaniva ,Vic
Summary
Proven leader and innovative problem-solver, I significantly enhanced customer satisfaction and loyalty at Raines Cafe through exceptional service and high-quality offerings. Skilled in food safety and health compliance, my background includes successful financial management and employee mentorship. Expert in POS system operation and adept at fostering team collaboration, I consistently drive results and operational excellence.
Overview
28
28
years of professional experience
Work History
Cafe Owner
Raines Cafe
Kaniva, VIC
04.2020 - Current
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Mentored and trained employees to improve performance and encourage professional growth.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Implemented inventory management systems to minimize waste and optimize stock levels.
Head Chef / Hotel Manager
Gift Hotel
Stawell, VIC
01.2017 - 02.2020
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Restaurant Manager
Kfc
Ararat, VIC
07.2008 - 11.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Australian Army
ADF
Darwin, NT
11.1996 - 08.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Vce -
Ararat Secondary College
Ararat, VIC10.1996
Skills
- Barista skills
- Food safety knowledge
- Health and safety compliance
- Social Media Marketing
- Menu development
- POS System Operation
- Employee Scheduling
Timeline
Cafe Owner
Raines Cafe
04.2020 - Current
Head Chef / Hotel Manager
Gift Hotel
01.2017 - 02.2020
Restaurant Manager
Kfc
07.2008 - 11.2016
Australian Army
ADF
11.1996 - 08.2007
Vce -
Ararat Secondary College