Leo Zhuo
Camberwell,VIC
Summary
Dynamic Account Manager with a proven track record at TradeMax Global Limited, enhancing client satisfaction and retention through exceptional service and effective problem-solving. Skilled in financial analysis and adept at communication, successfully expanded client base by identifying upsell opportunities. Demonstrated resilience and adaptability across diverse roles, including hands-on experience in Microsoft Excel and conflict resolution.
Developed key skills in client relationship management and strategic planning within fast-paced environment. Seeking to transition into new field by leveraging strong communication and problem-solving abilities. Aims to bring value through effective coordination and client-focused strategies.
Overview
3
3
years of professional experience
Work History
Account Manager
Trademax Global Limited
11.2022 - 05.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Intern
HuiHuang Metal Products Company Limited Limited
12.2020 - 03.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Order Taker
McDonald's
02.2020 - 07.2020
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
Education
Master of Propety - Architecture, Building And Planning
University of Melbourne
Parkville, VIC07-2027
Bachelor of Commerce - Finance And Marketing
University of Melbourne
Parkville, VIC11-2024
UNSW Standard Foundation Program - Commerce
UNSW Global
Sydney, NSW11-2020
High School - Economics, Accounting, Buinsess Managment
Penisula Grammar
Mornington, VIC12-2019
Skills
- Excellent verbal communication and
- Financial literacy
- listening skills
- Proficiency in banking software or other
relevant systems - Adaptability and flexibility Attention to detail
- Conflict resolution and negotiation skills Multitasking ability
- Resilience Market Research
- Financial Analysis Microsoft Excel
- Cultural competency Macro and Microeconomics
- Financial Products Knowledge Adaptability
- Problem Solving
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Interests
- Rock Climbing
- Music
- Basketball
- Equestrian
- Car racing
- Swimming
Timeline
Account Manager
Trademax Global Limited
11.2022 - 05.2023
Intern
HuiHuang Metal Products Company Limited Limited
12.2020 - 03.2021
Order Taker
McDonald's
02.2020 - 07.2020
Master of Propety - Architecture, Building And Planning
University of Melbourne
Bachelor of Commerce - Finance And Marketing
University of Melbourne
UNSW Standard Foundation Program - Commerce
UNSW Global
High School - Economics, Accounting, Buinsess Managment
Penisula Grammar
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