LEONA BREWSTER
North Shore,VIC
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Augustus Gelatery
05.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
Forklift Operator
Cotton On Group
Avalon , VIC
11.2011 - 11.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Operated forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
- Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.
- Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
- Promoted culture of safety, conducting informal peer training on forklift operation safety standards.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Education
Certificate III - Driving Operations
Journey Management Group Pty Ltd
East Geelong06.2015
Skills
- Customer service
- Money handling
- Time management
- Customer relations
- Task delegation
- Retail operations
- Policy enforcement
- Sales reporting
- Forklift operation
- Forklift operator certification
- Team leadership
Accomplishments
- Supervised team of 10 staff members.
Certification
- Supervised team of 10 staff members.
Licences
Car
Truck HR Non Syncro
Motorbike
High Risk Licence Forklift
Timeline
Assistant Manager
Augustus Gelatery
05.2022 - 10.2023
Forklift Operator
Cotton On Group
11.2011 - 11.2020
Certificate III - Driving Operations
Journey Management Group Pty Ltd
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