Summary
Overview
Work History
Education
Skills
Timeline
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LEONA TE- MAHIA RAUWHERO

Calamvale,QLD

Summary

Detail-oriented Management Trainee familiar with successful strategies for empowering employees. Cultivates new abilities and builds knowledge base to better engage in company operations and serve customers. Demonstrated success in improving team efficiency and business profits.

Overview

13
13
years of professional experience

Work History

Customer Service Operator

Ampol
11.2018 - 05.2024
  • Maintained inventories through spot checks, complete physical inventory and reordering.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Learned company processes, procedures and employee role functions.
  • Maintained professional, organized, and safe environment for employees and patrons.

National Support Co-Ordinator

BMI Group
10.2016 - 06.2018
  • Ticketed all material movements in and out of site
  • Generated reports using in-house ticketing software for management and customer's daily
  • Reconciled EFTPOS transactions
  • Answered high number of customer phone queries
  • General knowledge of MYOB
  • Cleaned and performed maintenance duties of various sites
  • Verified the accuracy of incoming and outgoing shipping contents, including their quality specifications and weights.

National Support Co-Ordinator

CBRE
01.2011 - 07.2016
  • Answered high volume incoming client queries regarding valuations
  • Prepared and supplied private clients with quotes and terms of engagement letters
  • Generated invoices and followed up on outstanding payments
  • Entered large volumes of data into database daily
  • Filed important documentation and maintained up-to-date database
  • Communicated effectively with senior management nationally when required
  • Worked to strict KPI's.

Education

Some College (No Degree) - Certificate III Food Processing

Strategix Training Academy
Brisbane, QLD

Skills

  • Customer Service
  • Schedule Management
  • Payroll Administration
  • Inventory Control
  • Procedural Improvements
  • Superb Time Management
  • Staff Training
  • Staff Leadership
  • Forecasting Skills

Timeline

Customer Service Operator

Ampol
11.2018 - 05.2024

National Support Co-Ordinator

BMI Group
10.2016 - 06.2018

National Support Co-Ordinator

CBRE
01.2011 - 07.2016

Some College (No Degree) - Certificate III Food Processing

Strategix Training Academy

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LEONA TE- MAHIA RAUWHERO