Leonardo Gómez
Annandale,NSW
Summary
I´m a highly skilled learner and adept in the IT industry with experience conducting effective communications for troubleshooting execution in the US market.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Desk Technician
HCL Technologies
07.2021 - 01.2023
- Software and hardware troubleshooting
- Resolve simple/critical issues that could prevent employees from being on duty
- Top team performer/most incidents log in a month record.
- Walked individuals through basic troubleshooting tasks.
Collections Specialist
Wipro Technologies
07.2020 - 05.2021
- Bank representative in charge of retrieving outdated payments
- Proper handling of PII (personal identifiable information) from customers
- Obtained different certifications such as Code of Conduct, Information Security.
- Processed payments and applied to customer balances.
Retail Assistant
Backstage Boutique
07.2018 - 05.2019
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Meat Packer
Buenissimo Meat
12.2017 - 05.2018
- Packaged and attached labelling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
- Packed meat in plastic and paper packaging and weighed on scale for pricing.
Education
Advanced Diploma - Cybersecurity
Australian College of Business Intelligence
Haymarket, NSW07.2025
MS AD -
Universidad De Guadalajara
2019
Skills
- Ticketing
- Technical Documentation
- Component Replacements
- Process Refinement
- Active listening
- Computer skills
- Problem solving
- Customer service
Certification
RSA
Languages
Spanish
Native or Bilingual
Timeline
Service Desk Technician
HCL Technologies
07.2021 - 01.2023
Collections Specialist
Wipro Technologies
07.2020 - 05.2021
Retail Assistant
Backstage Boutique
07.2018 - 05.2019
Meat Packer
Buenissimo Meat
12.2017 - 05.2018
Advanced Diploma - Cybersecurity
Australian College of Business Intelligence
MS AD -
Universidad De Guadalajara
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
GIRISH KORIGIRISH KORI
Senior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBHSenior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBH
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Tawera Merrilees-HorneTawera Merrilees-Horne
In-house Sales Team Leader at Compact Home LiftsIn-house Sales Team Leader at Compact Home Lifts