Stephengen Magadia
Zuccoli,NT
Summary
Provide technical support by communicating via phone and email with internal and/or external users requiring assistance or information. Utilize general software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
Overview
1
1
year of professional experience
Work History
Service Desk Technician
Kinetic IT (SC1)
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
- Streamlined service desk operations for improved efficiency and response times.
- Provided exceptional customer service, building rapport and trust with clients through effective communication.
- Reduced downtime by proactively identifying and resolving technical problems.
- Boosted first-call resolution rates with thorough troubleshooting and problem-solving skills.
Customer Service Team Member
KFC Palmerston
08.2022 - 01.2023
- Maintained high standards of customer service in high-volume fast paced operations
- Followed food safety procedures outline in company policies and health regulations
- Resolved challenging customer complaints to full satisfaction
Education
ITIL 4 Foundation Certificate (GR671588146SM) - IT Service Management
PeopleCert
Australia 11.2023
YEAR 12 -
Palmerston College 10-12 Campus
Driver, NT11.2021
Certificate of Completion - Police, Fire And Emergency Services
NTPFES Cadet Program
Peter McAulay Centre06.2021
Certificate III (BSB30115) - Business
Charles Darwin University
Darwin, NT05.2021
Certificate II (POL21115) - Community Engagement
NTPFES RTO 0384
Peter McAulay Centre12.2020
Skills
- ITIL Knowledge
- Technical Troubleshooting
- Customer Service
- Incident Management
- Application Support
- Ticketing System
- Security Protocols
- User Support
- Call Centre Operations
- Help Desk Support
References
Full name: Lindsay AH MAT - NT Police S/ACPO
Contact Details: 0459 880 174
Full name: Matthew Plumb - SC1 Service Centre Operations Manager
Contact Details:
Timeline
Service Desk Technician
Kinetic IT (SC1)
04.2023 - Current
Customer Service Team Member
KFC Palmerston
08.2022 - 01.2023
ITIL 4 Foundation Certificate (GR671588146SM) - IT Service Management
PeopleCert
YEAR 12 -
Palmerston College 10-12 Campus
Certificate of Completion - Police, Fire And Emergency Services
NTPFES Cadet Program
Certificate III (BSB30115) - Business
Charles Darwin University
Certificate II (POL21115) - Community Engagement
NTPFES RTO 0384
Similar Profiles
Jayaprakash Vishwanath HegdeJayaprakash Vishwanath Hegde
ServiceNow Solution Senior Developer/Architectural Engineer at Kinetic ITServiceNow Solution Senior Developer/Architectural Engineer at Kinetic IT
ANTONY PULLINOANTONY PULLINO
Senior Service Desk Technician at Kinetic ITSenior Service Desk Technician at Kinetic IT
Gisna Kottayamkandy PudukudyGisna Kottayamkandy Pudukudy
Desktop Support Technician at Kinetic ITDesktop Support Technician at Kinetic IT