Leone Pita
Brisbane,QLD
Summary
Freshly graduated beauty therapist with 8 years of customer service expertise. Armed with the latest beauty techniques and a commitment to personalized client care, I bring a wealth of experience in creating positive customer experiences. My background in customer service has honed my interpersonal skills, ensuring a warm and welcoming environment for clients. With a passion for beauty and a proven track record in customer satisfaction, I am eager to apply my skills to enhance the well-being of each client.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Pacific Smiles Dental
06.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Case Manager Associate
Toll Group
07.2022 - 01.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Account Representative
Collection House LTD
06.2019 - 08.2022
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Processed client payments and updated accounts.
Customer Service
KFC
03.2015 - 11.2019
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Education
Diploma - Beauty Therapist
The French Beauty Academy
Brisbane, Australia12.2023
Diploma - Salon Management
The French Beauty Academy
12.2023
High School Diploma -
Forest Lake State High School
Forest Lake11.2015
Skills
- Hot Stone Understanding
- Products Knowledge
- Flexibility and Adaptability
- Tool Sterilization Knowledge
- Lash and Brow Maintenance
- Waxing and Hair Removal Techniques
- Distinction of Service Excellence
- Service Consultations
Workshops:
- 2023 - Clean Beauty: Biologi Masterclass
- 2023 - VIDA Glow product knowledge
- 2023 - Hydrafacial Masterclass
Languages
English
Full Professional
Samoan
Professional Working
Additional Information
Carleigh Morris- The French Beauty Academy Principal - Carleighm@thefrench.edu.au
Amy Denner - French Beauty Facial Salon Education - amyd@thefrench.edu.au
Certification
- Certified Eyelash Technician, Luxe Cosmetics Co - September 2020
- Cert III in Financial Services - June 2021
- Cert III Business - April 2017
Lash Extension Technician
With qualifications as an eyelash extension technician, I've mastered the art of enhancing natural beauty. Leveraging my experience, I successfully started and operated my own home-based business, creating a personalized and comfortable space for clients to enjoy the transformative effects of eyelash extensions.
Timeline
Dental Receptionist
Pacific Smiles Dental
06.2023 - Current
Case Manager Associate
Toll Group
07.2022 - 01.2023
Account Representative
Collection House LTD
06.2019 - 08.2022
Customer Service
KFC
03.2015 - 11.2019
Diploma - Beauty Therapist
The French Beauty Academy
Diploma - Salon Management
The French Beauty Academy
High School Diploma -
Forest Lake State High School
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