Leony Febriani
Banker
Springvale
Summary
At PT Bank Central Asia Tbk, excelled as a Customer Relationship Officer by leveraging expert data analysis and financial statement scrutiny to enhance credit decision-making processes. Demonstrated exceptional patience and resilience, significantly improving customer satisfaction and retention through proactive problem-solving and risk assessment. Skilled in cash flow analysis and customer relations, consistently ensured compliance and optimized financial outcomes.
Overview
7
7
years of professional experience
Work History
Customer Relationship Officer
PT Bank Central Asia Tbk
03.2020 - 07.2024
- Maintained accurate records over 200 customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Analyzed over 100 customer data such as financial statements to determine level of risk involved for extending credit.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assessed credit risk and analyzed financial statements.
Cashier
PT Djarum Tbk
07.2017 - 08.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed over 100 customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Accounting
Trisakti University
Jakarta, Indonesia 08.2021 - 08.2021
Skills
Customer Relations
Feedback collection
Cash Flow analysis
Data Analysis
Credit Scoring
Credit analysis
Credit risk
Financial statement analysis
Patience and resilience
Timeline
Bachelor of Science - Accounting
Trisakti University
08.2021 - 08.2021
Customer Relationship Officer
PT Bank Central Asia Tbk
03.2020 - 07.2024
Cashier
PT Djarum Tbk
07.2017 - 08.2017
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