Leslie V. Coates
Bethanga,VIC
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Enthusiastic allied health Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Medical Terminology and infection Control and training in First Aid. Motivated to learn, grow and excel in Allied health industry.
- Compassionate Disability support worker possessing gentle touch and caring attitude centered on treating all with dignity and respect. Expertise in providing client's special Needs and [Area of expertise]. Collaborative team player with strong clinical and interpersonal skills. Available [Number] hours per week, including weekends and evenings.
Overview
8
8
years of professional experience
Work History
Hospital Assistant
Albury Wodonga Health
Albury, NSW
07.2019 - 12.2019
- Maintained clean, sanitized and well-organized food preparation zones
- Arranged food items on serving trays and placed in take-out packaging to produce orders for clients
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Cleaned and organized kitchen stations to promote team efficiency
- Cleaned and sanitized work stations to meet health department regulations
- Operated standard kitchen equipment with focus on safety and sanitation
- Monitored dietary restrictions and served guests with special needs
Personal Care Assistant
We Care Staffing Solutions
Wagga - Wagga, NSW
04.2018 - 09.2019
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Planned activities to encourage movement, stretching and strength building
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Cleaned residences and care areas to ensure comfort and safety of each client
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Provided safe mobility support to help patients move around personal and public spaces
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Determined specific needs and provided most appropriate level of services to ensure well-being
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels
- Provided compassionate and patient-focused care to cultivate well-being
Belle's Cafe
Isabelle Warren
Yarrawonga, VIC
09.2017 - 03.2018
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Maintained Coffee machine equipment and performed minor repairs to keep coffee machines functioning properly
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained supply levels in counter and customer areas to meet typical demands
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Katrina's Kitchen
Agnes Nash And Hazelina Elms
Townsville, QLD
04.2012 - 09.2017
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Set up advertising signs and displays on shelves, counters and tables
- Assisted customers with carry-out service
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Ensured exceptional guest experiences through attentive service
- Offered product samples, answered questions and helped customers find items
- Monitored temperature of cases, shelves and storage areas and reported failures to manager
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
Education
Certificate - HLTAID003 Provide First Aid
Smartlink Training
2/659 Young St, Albury NSW 264002.2020
Certificate IV - Allied Health Assistance
Wodonga Institute Of Tafe
87 McKoy St, West Wodonga VIC 369002.2018
Certificate - PARTICIPATE iN SAFE FOOD HANDLING PRACTICES (SITXF
THE DANIELS ASSOCIATES OF AUSTRALASIA PTY LTD (309
Unit 16/7 Revelation Cl, Tighes Hill NSW 229712.2016
Certificate III - Hospitality
WILLIAM ANGLISS INSTITUTE OF TAFE (3045)
555 La Trobe St, Melbourne VIC 300006.2015
Skills
- Preparing meals
- Quick problem solver
- Grooming and bathing assistance
- Medical terminology knowledge
- Infection control procedures
- Cleaning equipment operations
- High-energy attitude
- Customer assistance
- Cash management
- Credit and cash transactions
- Cash register operation
- Customer greeting
- Returns and exchanges
References
Margie Luke (Disability Trainer)
Ph: +61408726334
Agnes Nash (Cafe Owner)
Ph: +61418731126
Isabelle Warren
Ph:+61400574838
Timeline
Hospital Assistant
Albury Wodonga Health
07.2019 - 12.2019
Personal Care Assistant
We Care Staffing Solutions
04.2018 - 09.2019
Belle's Cafe
Isabelle Warren
09.2017 - 03.2018
Katrina's Kitchen
Agnes Nash And Hazelina Elms
04.2012 - 09.2017
Certificate - HLTAID003 Provide First Aid
Smartlink Training
Certificate IV - Allied Health Assistance
Wodonga Institute Of Tafe
Certificate - PARTICIPATE iN SAFE FOOD HANDLING PRACTICES (SITXF
THE DANIELS ASSOCIATES OF AUSTRALASIA PTY LTD (309
Certificate III - Hospitality
WILLIAM ANGLISS INSTITUTE OF TAFE (3045)