Leslie Zhang
Gold Coast,QLD
Summary
Dedicated professional adept at coordinating and facilitating communication between diverse stakeholders. Skilled in active listening, empathy, and providing emotional support to both clients and colleagues. Proficient in English and Mandarin Chinese, with strong comprehension of Cantonese and basic knowledge of Japanese. Seeking a retail position to leverage strong communication skills for delivering exceptional customer service, fostering positive relationships, and contributing to business success.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Department Of Industry And Information Technology
07.2022 - 01.2024
- Administered government subsidy projects , involving drafting and issuing of application notifications, collecting and reviewing required documents online, and organising on-site expert reviews, ensuring a streamlined and meticulous management of the processes.
- Managed public hotline complaints , responding promptly to each complaint by verifying details with callers, double-checking with the concerned enterprises for reasonable solutions, and drafting formal responses.
- Facilitated strong relationships with relevant parties by coordinating and scheduling meetings or visits between department executives and enterprises, industry associations, or equivalent district departments.
- Enhanced office efficiency by assisting with document handling, meeting preparation, and phone inquiries regarding government projects.
Social Media Coordinator
Hangzhou Shilili Tourism Development Co., Ltd.
03.2021 - 09.2021
- Managed collaborations with influencers and MCN companies on marketing campaigns, including daily outreach to suitable candidates, negotiating collaboration details, and maintaining good relationships.
- Enhanced brand visibility by creating consistent social media content with proper hashtags, titles, and cover photos, reposting popular influencers' content, and engaging with potential customers in the comment section.
- Monitored and analysed the performance of marketing campaigns , adjusting strategies to improve effectiveness and reach.
Education
Master of Arts - Creative And Media Enterprises
The University of Warwick
Coventry, United Kingdom 12.2020
Bachelor of Arts - English
Beijing Sport University
Beijing, China 07.2019
Skills
- Customer and Client Relations
- Verbal and written communication
- Computer Skills
- Dedicated Team Player
Additional Information
- Languages : English(Fluent), Mandarin(Native), Cantonese(Proficient Understanding), Japanese(Basic)
- Interests : Drawing, Gym workouts
- Working rights : Permanent resident visa
Timeline
Administrative Assistant
Department Of Industry And Information Technology
07.2022 - 01.2024
Social Media Coordinator
Hangzhou Shilili Tourism Development Co., Ltd.
03.2021 - 09.2021
Master of Arts - Creative And Media Enterprises
The University of Warwick
Bachelor of Arts - English
Beijing Sport University
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