LETICIA TIKYAA
Werribee,VIC
Summary
Administrative professional with over 6 years track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Assistant to the DHC/DHM
British Deputy High Commission
Lagos,Nigeria
03.2019 - 04.2025
- Providing general executive support and high level administrative duties to the Deputy High Commissioner and Deputy Head of Mission.
- Management of multiple diaries to ensure both the Deputy High Commissioner and Deputy Head of Mission have availability to attend business critical needs. Also making last minute appointments or cancellations where necessary.
- Keeping the Deputy High Commissioner informed on all critical matters that may affect the Mission and stakeholders.
- Proactive forward planning of DHC's official trips and management of travel arrangements for the Deputy High Commissioner.
- Ensuring all incoming correspondence are dealt with in the best possible way
- Co-coordinating the replacement of consumables such as stationery, beverages, newspaper and preparing gift bags to be presented on courtesy visits.
- Ensures that the DHC is supported with appropriate communications such as briefing notes, presentations, and responses to oral and electronic inquiries, according to the agreed standard.
- Handles the guest lists for dinners, receptions and luncheons, distributes invitations, and collates RSVP. Welcomes & ushers high level guests at events.
- Maintaining several databases such as diplomatic list, contact lists, gift register etc and ensuring all are updated frequently.
- Manages budget of £40,000, reconciles invoices, credit cards and other payables.
Personal Assistant to the Ambassador
Embassy of Sweden
11.2017 - 03.2019
- General management of the Head of Mission’s activities by organizing calendars, E-mail correspondence and telephone calls, drafting letters, and screening telephone calls.
- Provide protocol support through visa processing for arrival of new diplomatic staff. Co-ordinate all resident permit procedures, visa renewals, processing of diplomatic cards and On Duty cards (ODC). Other forms of support may include; preparing travel decision/claim, flights and hotel reservations, organizing airport pickups.
- Plan and coordinate high level visits, meetings, courtesy visits and other events hosted by the embassy including official receptions/dinners.
- Develop and maintain the embassy database system and mailing list, maintains the electronic and hardcopy filing systems.
- Act as focal point between the Embassy, Ministry of Foreign Affairs and other diplomatic community. Ensures proper relationship and communication by following up on officials with thank you letters and other relevant correspondence.
- Handle all the Embassy’s diplomatic shipments and clearance of armored vehicles. Processes all diplomatic number plates for the Embassy and Diplomatic staff.
- Act as a cover for the Administrative officer in her absence.
Migration Assistant (Visa Section)
Embassy of Sweden
05.2014 - 11.2017
- Maintains client records through registration and data entry.
- Receive applications and conducts interviews.
- Maintain the proper filing of hard copy documents.
- Liaise with banks, insurance companies and airlines to verify applicant’s documents.
- Provide administrative support to senior Migration staff in the home office.
- Schedule interview appointments with the use of Microsoft Excel and Outlook Packages.
- Perform general administrative duties that may be assigned.
Front Desk Officer
Kelina Medical Center
04.2012 - 05.2014
- Act as the primary contact person of the hospital.
- Receive phone calls, screens and reroutes calls to the correct staff.
- Responsible for good customer service to internal and external clients.
- Respond to inquiries to existing and intending clients.
- Register new patients, ensures appropriate billing is done.
- Co-ordinate other staff to ensure patients are not kept waiting too long.
- Schedule Doctors’ appointments.
- Maintain the electronic filing system and patients records.
- Work off duty hours, especially evenings, weekends and holidays.
Education
B.A - French
Benue State University
01.2007
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Customer Service-oriented
- Project management
- Interpersonal communication
Accomplishments
- Led a team of over 50 staff members who volunteered for guest management duties during the Kings' birthday party, hosting over 600 high level guests and ensuring guests enjoyed excellent customer service.
- Achieved efficiency and set a precedence for my direct reports (Drivers) by introducing mobile devices which gave them access to their driving schedule and GPS while on the go.
- Led the office Charity committee , a team of 10 staff members across all British High Commission offices in Nigeria, and carried out out 5 projects during my time as team lead.
- Planned annual staff away day ( team bonding event) with 100+ employees.
Certification
- CAP - Certified Administrative Professional
- PRINCE2
- ACEA- Advanced Certificate for Executive Assistants
Languages
English
Full Professional
French
Limited Working
Timeline
Executive Assistant to the DHC/DHM
British Deputy High Commission
03.2019 - 04.2025
Personal Assistant to the Ambassador
Embassy of Sweden
11.2017 - 03.2019
Migration Assistant (Visa Section)
Embassy of Sweden
05.2014 - 11.2017
Front Desk Officer
Kelina Medical Center
04.2012 - 05.2014
B.A - French
Benue State University