Summary
Overview
Work History
Education
Skills
Timeline
Generic

Letitia Page-Thomson

Blakeview,SA

Summary

Dedicated and reliable customer service representative with over 4 years of experience. I am a fast learner and can pick up anything that is thrown at me. A strong leader and approachable coworker.


Overview

4
4
years of professional experience

Work History

Store Assistant

Aldi Australia
01.2023 - Current
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
  • Operated POS system to process payments and provide receipts.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Assistant Manager

Boost Juice
09.2020 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Station Cook

Todmorden Cattle Company
03.2022 - 06.2022
  • Streamlined kitchen operations by maintaining an organized and efficient workspace.
  • Developed new recipes and menu items based on seasonal availability, resulting in increased staff interest.
  • Maintained high standards of quality control by regularly tasting dishes to ensure consistency and flavor profile accuracy.
  • Increased kitchen efficiency with diligent cleaning and sanitization of all work areas.

Education

RSA - Alcohol Service

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA
02.2024

High School Diploma -

Saint Peters Girls
Stonyfell, SA
11.2021

White Card - Construction Trades

TAFE SA
Tonsley, SA
03.2021

Skills

  • Friendly and Helpful
  • Honest and Dependable
  • Reliable and Responsible
  • Attention to Detail
  • Fast learner
  • Copes well under pressure

Timeline

Store Assistant

Aldi Australia
01.2023 - Current

Station Cook

Todmorden Cattle Company
03.2022 - 06.2022

Assistant Manager

Boost Juice
09.2020 - 01.2023

RSA - Alcohol Service

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies

High School Diploma -

Saint Peters Girls

White Card - Construction Trades

TAFE SA

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Letitia Page-Thomson