Lexie Cicer
Fitzroy
Overview
5
5
years of professional experience
Work History
Team Member/Cafe All Rounder
Mr. Ashcroft Cafe
12.2023 - 05.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Supported fellow team members in achieving a smooth workflow during peak hours - busy fast food restaurant in a Westfield mall
- Increased repeat business by developing strong rapport with regular customers through excellent service.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Team Member
Roll'd
06.2019 - 07.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Learned the importance of, and delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
Education
Kardinia International College
Bell Post Hill, Geelong10.2022
Bachelor of Arts - Philosophy, French, Psychology
University of Melbourne
Parkville, VIC07.2026
Skills
- Excellent customer service skills
- Communication
- Teamwork
- Organisation and time management
- Motivated
- Flexible and reliable (shift changes/coverage)
- Positive and welcoming attitude
Additional Information
Previous managers' details:
Roll'd Geelong
Name: Tuan
Ph contact: 0404 421 990
Email contact: Tuan.tnguyen994@gmail.com
Mr. Ashcroft Cafe
Name: Dan
Ph contact: 0424 388 382
Timeline
Team Member/Cafe All Rounder
Mr. Ashcroft Cafe
12.2023 - 05.2024
Team Member
Roll'd
06.2019 - 07.2023
Kardinia International College
Bachelor of Arts - Philosophy, French, Psychology
University of Melbourne