Lexie Switzer
Burpengary East,QLD
Summary
Versatile and dynamic professional with a proven track record in the gaming and hospitality sectors, notably at Burpengary Community Club. Excels in security surveillance and cash handling, complemented by exceptional quick decision-making abilities and empathy. Developed a comprehensive umpire development program, enhancing training across the Moreton Bay region. Demonstrates a commitment to customer satisfaction and team collaboration.
Overview
5
5
years of professional experience
Work History
Gaming Attendant
Burpengary Community Club
Burpengary, QLD
11.2023 - Current
- Monitored and reported any maintenance or safety issues to management promptly.
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Monitored access to facilities, enforcing entry requirements and restrictions.
- Performed routine checks to ensure equipment and facilities were in good working condition.
- Processed transactions and handled cash and credit card payments accurately.
- Conducted opening and closing procedures, securing the premises as required.
- Interacted positively with guests and coworkers to build professional relationships.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Coordinated with team members to manage peak times efficiently.
- Resolved guest complaints to maintain complete customer satisfaction.
- Handled cash register transactions accurately while maintaining proper security measures.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
Bartender
Aspley Hornets
Aspley, QLD
12.2022 - 11.2023
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Balanced daily registers and generated sales reports for management.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Adhered to state regulations regarding serving alcohol responsibly.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Resolved customer complaints in a professional manner.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Swim Instructor
Aquatic Achievers
Northlakes , QLD
02.2021 - 12.2022
- Administered first aid and CPR as needed, ensuring the safety and well-being of all participants.
- Monitored pool chemicals and temperature to ensure a safe and comfortable swimming environment.
- Coached and encouraged participants during exercises and routines.
- Created strategies to help meet needs of mentally and physically challenged swimmers.
- Built and established lasting relationships using encouragement and personal support.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
- Prepared and maintained accurate records of student attendance, progress, and certifications.
- Coordinated swim team practices, focusing on enhancing performance and competitive skills.
- Conducted swim level evaluations to appropriately place students in classes matching their abilities.
- Assisted in the organization and execution of swim meets and other aquatic events.
- Assessed needs of participants and developed class exercises to address expectations.
- Assessed student progress and provided feedback to improve technique and confidence in the water.
- Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
Umpire Development Officer
Redcliffe Netball Association
Redcliffe, QLD
01.2020 - 12.2022
- Conferred with coaches, players and umpires to discuss calls and disputes.
- Reported any serious injuries occurring during games to medical personnel immediately.
- Demonstrated deep and practical knowledge and understanding of official rules of game.
- Officiated sporting events, games or competitions and enforced game rules.
- Executed high-pressure decisions, awarded points and imposed penalties under time constraints.
- Mediated disputes between coaches, officials and players to reach mutual agreements.
- Facilitated communication between opposing teams before, during, and after games.
- Verified credentials of participants in sporting events, determining starting orders and handicap numbers.
- Developed a comprehensive umpire development program to train current and future officers, ensuring they possess the necessary skills to manage netball games.
- Managed the scheduling and training of all umpires at Redcliffe netball.
- Collaborated with netball associations to enhance umpiring training programs in the Moreton Bay region.
Education
High School Diploma -
Murrumba Downs State Secondary Collage
Murrumba Downs11-2019
Bachelor of Psychology - Social Science (psychology)
University of Sunshine Coast
PetrieSkills
- Security and surveillance
- Gaming industry awareness
- Cash handling proficiency
- Quick decision making
- Patience and empathy
- First aid training
Timeline
Gaming Attendant
Burpengary Community Club
11.2023 - Current
Bartender
Aspley Hornets
12.2022 - 11.2023
Swim Instructor
Aquatic Achievers
02.2021 - 12.2022
Umpire Development Officer
Redcliffe Netball Association
01.2020 - 12.2022
High School Diploma -
Murrumba Downs State Secondary Collage
Bachelor of Psychology - Social Science (psychology)
University of Sunshine Coast
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