Eleni Nikolovski
Batesford,VIC
Summary
Dynamic professional with a strong work ethic and administration proficiency, honed over several years of work experience. Proven ability to enhance customer and colleague satisfaction through exceptional work and quick decision-making. Recognised for maintaining compliance and fostering teamwork, ensuring a safe and enjoyable work environment while effectively managing work requirements.
Overview
33
33
years of professional experience
Work History
Gaming Attendant
Shell Club
08.2025 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
Casual Supervisor
Lara Sporting Club
05.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets.
Administrative Assistant
Barwon Health
04.1992 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document processing speed by introducing automated templates for routine correspondence.
Education
Responsible Service of Alcohol - Hospitality
Victorian Liquor Commission
Melbourne, VIC08-2023
Repsonsible Service of Gambling - Hospitality
Victorian Gaming Commission
Melbourne, VIC07-2023
Do Food Safely - Hospitality
Victorian State Government
Melbourne, VIC08-2025
Provide First Aid -
Genu
Melbourne, VIC05-2025
Skills
- Strong work ethic
- Quick decision making
- Cash handling proficiency
- Age verification
- Security and surveillance
- First aid training
- Customer service
- Time management
- Teamwork and collaboration
- POS systems
- Flexible schedule
- Safety guidelines
- Attention to detail
- Problem-solving abilities
Timeline
Gaming Attendant
Shell Club
08.2025 - Current
Casual Supervisor
Lara Sporting Club
05.2022 - Current
Administrative Assistant
Barwon Health
04.1992 - 11.2021
Responsible Service of Alcohol - Hospitality
Victorian Liquor Commission
Repsonsible Service of Gambling - Hospitality
Victorian Gaming Commission
Do Food Safely - Hospitality
Victorian State Government
Provide First Aid -
Genu
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