Leyana Mahmassani
Sydney,NSW
Summary
Experienced cargo flight clerk with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.
Overview
2
2
years of professional experience
Work History
Cargo Flight Clerk
Menzies Aviation
02.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Provided quality clerical support through data entry, document management and email correspondence.
- Conducted regular audits of export documentation to maintain accuracy and compliance with government regulations.
- Implemented quality control measures that ensured proper handling and storage conditions during transport minimizing damages or spoilage.
- Collaborated with warehouse staff to ensure proper packaging, labeling, and loading of export shipments.
- Examined cargo and freight shipments to check goods' condition.
- Followed requirements and regulations for dangerous goods handling.
- Processed live animal and perishable shipments in compliance with regulatory guidelines.
- Assisted in the development of standard operating procedures for the Cargo Export Agent role, leading to increased efficiency and consistency across the team.
- Maintained compliance with international shipping regulations through thorough knowledge of customs requirements and procedures.
- Evaluated potential risks associated with specific shipments and implemented contingency plans safeguarding against potential losses.
Uld Controller
Menzies Aviation
10.2023 - Current
- Processing ULD requests, allocating ULDs, and managing freight reservations in airline systems.
- Monitoring ULD stock levels, ensuring accurate data entries, and identifying imbalances in the ULD network.
- Addressing ULD exceptions, managing delays, and resolving issues related to ULD movements.
- Analyzing ULD data to identify areas for improvement in the ULD management process.
- Adhering to safe working practices and promoting safety policies and procedures.
Cargo Customer Service Agent
Menzies Aviation
04.2023 - 02.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
- Conducted regular audits of export documentation to maintain accuracy and compliance with government regulations.
- Provided comprehensive training for new team members, ensuring they were well-equipped to handle all aspects of export operations.
- Managed financial transactions related to cargo exports, including invoicing clients accurately and timely payments to carriers and vendors.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Documented waybill data and dimensions and weights of cargo in computer database.
Education
High School Diploma -
Burwood Girls High School
Sydney, NSW11-2022
Skills
- Customer satisfaction
- Database entry
- Warehousing operations
- Dangerous goods handling
- Customs regulations compliance
- Teamwork orientation
- Transportation planning
- Documentation review
- Time management
- Proficient in microsoft technology
- Problem-solving abilities
- Multitasking
Timeline
Cargo Flight Clerk
Menzies Aviation
02.2024 - Current
Uld Controller
Menzies Aviation
10.2023 - Current
Cargo Customer Service Agent
Menzies Aviation
04.2023 - 02.2024
High School Diploma -
Burwood Girls High School
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