Li Zhu

• Collaborated closely with User Operations team to ensure seamless and efficient interactions between customers and company.
• Built and maintained enduring partnerships with users, managed over 100 customer calls per day, cultivating sustained loyalty to NIO's brand.
• Orchestrated comprehensive experiential activities spanning diverse scenarios such as spatial, content-driven, gift exchanges, dining, and vehicle-related encounters. These activities consistently surpassed user expectations, elevating their overall engagement.
• Supported user growth strategies, delving into user relationships within specific regions. Swiftly addressed user queries, employing empathetic communication to enhance satisfaction and boost user activity.
• Managed day-to-day operations of experience centres, conducting in-depth analysis of customer feedback. Recognized trends and promptly shared insights with team, fueling continuous enhancements in products and services.

• Organized and analyzed primary and secondary research to understand industry, market and company trends.
• Developed proper market reports for clients.
• Assisted consultants in identifying suitable candidates for supply chain and quality positions in FMCG and Medical Devices industries.
• Onboarded and managed new client accounts, including Chinese well-known beauty brand- Judydoll, to boost retention rates.
• Distinguished as an Independent Consultant, surpassing expectations by securing successful placements and finalizing deals within an impressively short span— one month.
• Forged and cultivated robust relationships with Key Account. Demonstrated adeptness in business development, identifying and capitalizing on novel opportunities, thus contributing to organizational growth and success.

Achievements:

• Attained a remarkable record by swiftly securing placements within the inaugural month as an Independent Consultant, setting a precedent for intern deal closure speed.
• Played a pivotal role in amplifying business prospects through strategic engagement with Key Account HR teams, leading to expanded roles and enhanced business opportunities.