Lia Cristiano
Paradise,SA
Summary
Dynamic Beauty Therapist Trainee at Essential Beauty Unley, skilled in waxing techniques and client consultation. Achieved significant revenue growth through effective upselling and enhanced customer satisfaction by delivering tailored skincare solutions. Known for exceptional communication and empathy, fostering strong client relationships and trust in a welcoming environment.
Overview
6
6
years of professional experience
Work History
Beauty Therapist Trainee
Essential Beauty Unley
Unley
03.2021 - 03.2023
- Boosted salon revenue with upselling suitable products and services to clients during their visits.
- Increased client referrals by fostering strong relationships with customers through excellent communication skills and genuine empathy towards their needs.
- Enhanced client satisfaction by providing customized facial treatments based on individual skin requirements.
- Fostered client trust and loyalty by maintaining strict confidentiality regarding personal information and treatment preferences, ensuring a comfortable environment for all clientele.
- Improved customer retention rate by offering personalized skincare recommendations and follow-up appointments.
- Achieved proficiency in various beauty therapy techniques through hands-on training sessions, workshops, and continuous education courses.
- Collaborated with team members to maintain a clean and organized spa environment, contributing to a relaxing atmosphere for clients.
Customer Service Cashier
It’s Amore
Henley Beach Road
03.2017 - 03.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Certificate III - Beauty
TAFE SA
SACharles Campbell College
Campbelltown, SA2018
Skills
- Waxing techniques
- Client consultation
- Hygiene practices
- Appointment scheduling
- Eyebrow shaping
- Makeup application
- Eyelash extensions
- Sales
- Tanning services
- Cosmetic sales
- Teamwork and collaboration
- Customer service
Reference
Michelle Babich
0418811995
Timeline
Beauty Therapist Trainee
Essential Beauty Unley
03.2021 - 03.2023
Customer Service Cashier
It’s Amore
03.2017 - 03.2018
Certificate III - Beauty
TAFE SA
Charles Campbell College