Lia Nikolouzakis
Templestowe
Summary
Dynamic and results-oriented professional with extensive experience at Lovisa and Chemist Warehouse, excelling in customer service and POS system operation. Demonstrated ability to enhance sales floor efficiency and resolve customer complaints effectively, showcasing exceptional problem-solving skills and empathy. Proven track record in improving store performance through meticulous organization and customer assistance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Assistant
Lovisa
05.2022 - Current
- Processed transactions using cash register and handled cash and card payments.
- Stocked shelves with merchandise and ensured items were properly labeled.
- Resolved customer complaints in a friendly and professional manner.
- Provided excellent customer service by greeting and helping shoppers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Pharmacy Assistant
Chemist Warehouse
06.2023 - 10.2024
- Applied pharmacy point-of-sale systems to handle transactions and ensure accurate billing.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Education
Bachelor of Criminology - Law
La Trobe University
Melbourne, VIC10-2028
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- POS system operation
- Flexible schedule availability
- Complex Problem-solving
- Sales floor organization
Certification
Certificate III in Pharmaceuticals
Languages
English
Native or Bilingual
Greek
Full Professional
Timeline
Pharmacy Assistant
Chemist Warehouse
06.2023 - 10.2024
Retail Assistant
Lovisa
05.2022 - Current
Bachelor of Criminology - Law
La Trobe University
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