Liam Felli
Narrabundah,Australia
Summary
Professional console operator prepared for this role with experience in monitoring and managing system performance. Strong focus on team collaboration and achieving results. Reliable and flexible, adapting to changing needs. Skilled in troubleshooting, system maintenance, and ensuring operational efficiency. Highly valued for communication, problem-solving abilities, and technical proficiency. Professional and prepared transportation worker with experience in ensuring efficient and smooth operations. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in customer service, time management, and problem-solving.
Overview
5
5
years of professional experience
Work History
Console Operator
Park Pty Ltd
02.2024 - Current
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
Console Operator
Ampol Foodary Unanderra
01.2022 - 03.2023
- Streamlined work processes with the implementation of effective console operation protocols and procedures.
- Responded to customer requests for products, services, and company information.
- Provided information about products and services to customers for informed decisions.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Assisted customers with fueling vehicles and provided guidance on pump usage.
- Stocked shelves and organized merchandise, keeping products readily available for customers.
- Handled cash transactions and operated point-of-sale system for purchases.
- Maintained clean and orderly work station.
Cleaner
McDonald's Wollongong
01.2021 - 12.2021
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Empty trash bins regularly to prevent overflow and unpleasant odours.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Communicated with staff to address specific cleaning needs and concerns.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Coles Services
Coles Southport Park
06.2020 - 02.2021
- Increased member satisfaction by providing exceptional customer service and support.
- Provided friendly and attentive customer service, resulting in repeat patronage.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Economics and Finance/Bachelor of International Studies - Economics, Finance And International Studies
University of Wollongong
Wollongong, NSW02-2026
High School Diploma -
Saint Stephens College
Gold Coast, QLD12-2020
Skills
- Communication
- Problem Solving
- Multitasking
- Time Management
- Teamwork
- Critical Thinking
- Adaptability
- Conflict Resolution
- Workplace safety
- Reliability and punctuality
Accomplishments
- Wollongong Undergraduate Diplomacy and Foreign Affairs Club Treasurer (2022-2024), Director of Academica (2025-)
- Students of Wollongong Organised Recreational Debating Society - Treasurer (2022-2024)
- University of Wollongong Student Advisory Council (SAC) - Clubs Representative (2024-)
- Represented the University of Wollongong in Intervarsity debating at 3 national and 1 international tournament.
Hobbies and Interests
- Reading
- Model United Nations
- Intervarsity Debating
- Hiking
- History
- Exercise and sports
- Travelling
- Volunteering
Timeline
Console Operator
Park Pty Ltd
02.2024 - Current
Console Operator
Ampol Foodary Unanderra
01.2022 - 03.2023
Cleaner
McDonald's Wollongong
01.2021 - 12.2021
Coles Services
Coles Southport Park
06.2020 - 02.2021
Bachelor of Economics and Finance/Bachelor of International Studies - Economics, Finance And International Studies
University of Wollongong
High School Diploma -
Saint Stephens College
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