Liam Hancock
Canberra,ACT
Summary
Dynamic professional with a proven track record in continuous process improvement and a deep understanding of legal and ethical frameworks, honed through roles at Arts Access Victoria, other notable organizations and commonwealth departments. Excelled in engaging with diverse communities and leveraging Microsoft Suite expertise/Intuitive adoption of CRM technology to enhance operational efficiency. Demonstrates an adaptive learning style and a commitment to excellence in service delivery and continuous learning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Admin/Research Assistant (Volunteer)
Dr Bryan Keon-Cohen AM, KC
02.2023 - Current
- Created and maintained a Sharepoint site for the storage of work materials, project tracking and single point of truth
- Created and updated style guides for work output
- Indexed volumes of litigation materials from Mabo (1)&(2)
- Provided research assistance for a UNSW Journal publication - 'Mabo's Unfinished Business: the Crown's Fiduciary Duty to Traditional Owners'
- Trained new volunteers and managed rolling access to the Sharepoint site
Registry Operations
Family Court and Federal Court of Australia
11.2023 - 02.2024
- Provided trauma informed and culturally sensitive support to members of the public accessing court services
- Reconciled registry payments on daily and weekly timeframes
- Assisted the public to interpret and navigate court processes within defined ethical, legal and policy limitations
- Assisted with court room preparation and tidying on hearing days
Operations Coordinator
Arts Access Victoria
09.2022 - 10.2024
- Collaborated with senior executives to determine and achieve organisational goals and targets
- Lead Salesforce transformation for the organisation liaising with future users, executives and Salesforce licensing/development partners
- Achieved individual and collaborative organisational KPI's in a change-hostile environment
- Assisted finance manager with optimisation and 'clean up' of Xero platform
Service Delivery Response (Contract)
National Disability Insurance Agency (NDIA)
03.2022 - 09.2022
- Processed and implemented home and living plan reviews and quality assurance of home and living delegate decisions
- Implemented participant requested administrative review decisions
- Reported on branch performance in line with legislated timeframes for delivery
- Liaised with case managers and implemented decisions from the ART (formerly AAT) on home and living matters
- Trained and onboarded new staff in directorate
Other Roles
(Various)
01.2017 - 04.2022
- Customer Relations Manager - Bike and Blend Pty Ltd
- Job Skills Coach/Program Officer - Positive Change Support Services
- Inclusive Employment Supervisor - Department of Defence
- Grant Systems Support - Department of Social Services (Community Grants Hub)
Education
Bachelor of Laws (LLB) -
James Cook University
QLD08-2025
Skills
- Adaptive learning style (ICT)
- Understanding and adherence to complex legal and ethical frameworks
- Proven success engaging with vulnerable and diverse communities
- Competence and genuine interest in continuous process/systems improvement
Certification
- First Aid/CPR Certificates
- Baseline Security Clearance (Inactive, pending sponsorship)
- APS Micro credentials and professional learning
- Certificate II in public safety (SES)
Timeline
Registry Operations
Family Court and Federal Court of Australia
11.2023 - 02.2024
Project Admin/Research Assistant (Volunteer)
Dr Bryan Keon-Cohen AM, KC
02.2023 - Current
Operations Coordinator
Arts Access Victoria
09.2022 - 10.2024
Service Delivery Response (Contract)
National Disability Insurance Agency (NDIA)
03.2022 - 09.2022
Other Roles
(Various)
01.2017 - 04.2022
- First Aid/CPR Certificates
- Baseline Security Clearance (Inactive, pending sponsorship)
- APS Micro credentials and professional learning
- Certificate II in public safety (SES)
Bachelor of Laws (LLB) -
James Cook University
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