Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Liam Kelly

Rowville,VIC

Summary

Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty

Overview

4
4
years of professional experience

Work History

Duty Manager

IGA Ritchies
11.2020 - Current
    • Trained employees in essential job functions.
    • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
    • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
    • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
    • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
    • Coordinated with suppliers and vendors to determine availability of required materials.
    • Assisted in development of marketing materials and campaigns to use for promotions and advertising.
    • Implemented cost-saving measures to enhance profitability and align with budget.
    • Supervised and coordinated team to provide guidance and support and maximize performance.

Barista

Gloria Jeans
02.2019 - 02.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Education

Bachelor of Nursing -

Deakin University
Burwood, VIC
11.2025

High School Diploma -

Wheelers Hills Secondary College
Wheelers Hill, VIC
12.2021

Skills

  • Performing Needs Assessments
  • Bed Making and Linen Changes
  • Cleaning and Sanitizing
  • Feeding Assistance
  • Patient Vital Taking
  • Clean Rooms Expertise
  • Client Documentation
  • Patient Safety
  • Verbal and Written Communication
  • Team Player

Additional Information

  • Currently undertaking 1st Year of Nursing and successfully finished my 80 hours of required sub-acute placement

Timeline

Duty Manager

IGA Ritchies
11.2020 - Current

Barista

Gloria Jeans
02.2019 - 02.2020

Bachelor of Nursing -

Deakin University

High School Diploma -

Wheelers Hills Secondary College

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Liam Kelly