Summary
Overview
Work History
Education
Skills
Timeline
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Liam Matenga

Brisbane,QLD

Summary

Driven by a results-focused approach at The Star Entertainment Group, I leveraged sales and marketing expertise alongside team leadership to significantly enhance client satisfaction and expand the customer base. Specializing in customer service and decision-making, I successfully optimized profitability and operational efficiency, demonstrating a proven track record of exceeding business objectives.

Overview

6
6
years of professional experience

Work History

Business Development Executive

The Star Entertainment Group
02.2024 - Current
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
  • Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.

Guest Relations Executive

The Star Entertainment Group
08.2022 - 02.2024
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Managed and improved customer service functions for reception and lounge areas.
  • Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
  • Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
  • Collaborated with various departments to ensure seamless guest experiences during their stay.

Dealer / Supervisor

The Star Entertainment Group
01.2019 - 08.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Managed dealer schedules, ensuring adequate staffing levels during peak hours and events.
  • Oversaw inventory control of gaming equipment, reducing costs associated with loss or damage.
  • Analyzed revenue reports to identify trends in player preferences, recommending adjustments to optimize profitability.

Education

Sports And Exercise Science -

Queensland University of Technology
Brisbane, QLD

Grade 12 -

Citipointe Christian College - Brisbane
Carindale, QLD
2018

Skills

  • Sales and Marketing
  • Team Leadership
  • Customer Service
  • Decision-Making

Timeline

Business Development Executive

The Star Entertainment Group
02.2024 - Current

Guest Relations Executive

The Star Entertainment Group
08.2022 - 02.2024

Dealer / Supervisor

The Star Entertainment Group
01.2019 - 08.2022

Sports And Exercise Science -

Queensland University of Technology

Grade 12 -

Citipointe Christian College - Brisbane

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Liam Matenga