Liam O'Donnell

• Worked closely with a range of clients to understand unique needs and meet specific travel desires.
• Organized trips for individual, family and business travelers.
• Handled sensitive information with professionalism and discretion.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

• Same responsibilities and requirements as I have demonstrated within my own business as a Travel Consultant at The Travel Movement
• Also took on a Management role, helping to grow the business, and to train up 12+ staff

• Host groups ranging from 2 to 20 people through a range of wellness experiences, including Sauna, Ice-Baths & more.
• Responsible for ensuring a fun, safe, unique experience for our guests
• Responsible for understanding the health benefits of each modality, and to share that with our guests in an entertaining manner

At MSI, I would coach and umpire various sports programs & matches, as well as serve as Football Coach for the year 9 boys team at Peninsula Grammar High school.

This was a passion project for me, to find an outlet to share my love for sports & recreation.