Adeline Sherpa
Melbourne,Victoria
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at Cafe Segovia. Demonstrates exceptional patience, composure in high-pressure situations, and a commitment to reliability. Skilled in multitasking and maintaining a clean, welcoming environment, significantly contributing to a positive guest experience.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Brown Sugar Cafe
04.2023 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Waitress
Cafe Segovia
01.2022 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Science Education
Melbourne University
03.2025
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Brown Sugar Cafe
04.2023 - 04.2024
Waitress
Cafe Segovia
01.2022 - 02.2023
Bachelor of Science - Science Education
Melbourne University
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