Liam Williams
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
Skipper
Whitsundays Week
2020.10 - Current
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
- Adhered to laws and regulations based on voyage locations.
- Protected ship and personnel by signaling passing vessels with flashing lights, flags, radios and whistles.
Team Leader
Creative Activation
2020.01 - 2024.09
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with clients through positive attitude and attentive response.
Sales Manager
Digital Remedy
2018.09 - 2019.11
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Sales Manager
Optimove
2018.04 - 2019.09
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Associate
Evella Group
2016.11 - 2018.04
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Realestate Licence -
REIQ
Brisbane 10.2024
Diploma - Business / Marketing
Swinburne University of Technology
Melbourne, VIC01.2023
High School Diploma -
Hillbrook Anglican School
Enoggera, QLD11.2015
Skills
- Staff Training
- Safety Processes
- Issue Resolution
- Sales Expertise
- Key Performance Indicators (KPI)
- Coordinate Events
Sailing, Spear fishing and Camping
Over 20 years of sailing experience, from representing QLD nationally to networking to find my way on to boats.
Timeline
Skipper
Whitsundays Week
2020.10 - Current
Team Leader
Creative Activation
2020.01 - 2024.09
Sales Manager
Digital Remedy
2018.09 - 2019.11
Sales Manager
Optimove
2018.04 - 2019.09
Sales Associate
Evella Group
2016.11 - 2018.04
Realestate Licence -
REIQ
Diploma - Business / Marketing
Swinburne University of Technology
High School Diploma -
Hillbrook Anglican School
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