Liaqat Khan
Hampton Park,VIC
Summary
Results-driven Community Leader and Manager with expertise in people management and capacity development, problem solving & conflict resolution. Flexible in any new environment, open to learning new systems and committed to enhancing operational efficiency and fostering a collaborative environment through effective communication.
Overview
16
16
years of professional experience
Work History
RTO Manager
Australian Learning and Care
Melbourne, VIC
02.2024 - 12.2025
- Managed daily operations to ensure quality learning experiences for students.
- Evaluated program effectiveness through regular assessments and feedback collection.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated staff scheduling to maintain adequate coverage and support services.
- Developed and implemented training programs for new staff members.
RTO Manager
Smart Kangaroo Education
Dandenong , VIC
01.2021 - 02.2024
- Managed daily operations and staff coordination in education settings.
- Developed training programs for educators to enhance teaching strategies and methodologies.
- Facilitated communication between Job-providers, students and tutors to support development.
- Led staff meetings to discuss curriculum planning and address operational challenges.
- Evaluated program effectiveness to improve service delivery in learning environments.
- Fostered a positive workplace culture that encouraged collaboration and professional growth among staff.
- Coached, mentored and trained team members in order to improve their job performance.
Store Manager
Private Indian Grocery Store
Newcastle
02.2016 - 01.2018
- Managed daily store operations and staff schedules for smooth functioning.
- Oversaw inventory management and restocking of grocery items regularly.
- Implemented effective merchandising strategies to enhance product visibility.
- Ensured compliance with health and safety regulations throughout the store.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
Australian Defense Force Cultural Advisor
Australian Defense Force
Uruzgan , Afghanistan
01.2012 - 11.2013
- Collaborated with teams to enhance cultural awareness programs within the defense community.
- Provided cultural insights to inform strategic decision-making processes for military operations.
- Developed training materials to educate personnel on Indigenous cultural protocols and practices.
- Facilitated workshops that promoted understanding of cultural sensitivities among service members.
- Advised leadership on engagement strategies with Indigenous communities and stakeholders.
- Researched cultural trends to inform policy development and program implementation initiatives.
Language and IT institute Manager
Farhamand
Kabul , Afghanistan
02.2010 - 01.2012
- Led team meetings to align goals and strategies.
- Developed and implemented operational policies for improved efficiency.
- Managed budgets and resources to optimize departmental performance.
- Mentored junior staff to enhance skill development and productivity.
- Managed courses and staff
Education
Bachelor of Business - Business Leadership And Management And Politics
The University of Newcastle
Newcastle, NSW04-2019
Certificate - First Aid
Intercept Training
Newcastle NSW03-2015
Certificate II - Security
Intercept Training
Newcastle NSW01-2015
Diploma of English Language - English
New Star Institute
Kabul, Afghanistan02-2008
Certificate of IT - Information Technology
Aryoub Zazai IT Institute
Karti Naw, Afghanistan01-2008
Skills
- People management
- Problem solving
- Conflict resolution
- Training program development
- Process improvement
- Cross-departmental collaboration
- Operational efficiency
- Cultural sensitivity training
- Curriculum planning
- Team leadership
- Effective communication
- Coaching and mentoring
- Performance assessment
- Customer relationship management (CRM)
- Complex Problem-solving
- Time management
- Business development
- Strategic planning
Languages
English
Professional
Pashto
Professional
Dari
Professional
Farsi
Professional
Hazaragi
Professional
Urdu
Professional
Hindi
Professional
Timeline
RTO Manager
Australian Learning and Care
02.2024 - 12.2025
RTO Manager
Smart Kangaroo Education
01.2021 - 02.2024
Store Manager
Private Indian Grocery Store
02.2016 - 01.2018
Australian Defense Force Cultural Advisor
Australian Defense Force
01.2012 - 11.2013
Language and IT institute Manager
Farhamand
02.2010 - 01.2012
Bachelor of Business - Business Leadership And Management And Politics
The University of Newcastle
Certificate - First Aid
Intercept Training
Certificate II - Security
Intercept Training
Diploma of English Language - English
New Star Institute
Certificate of IT - Information Technology
Aryoub Zazai IT Institute