Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
BP Award - Girl Guides
Languages
Timeline
Generic

Libby Osborne

Kingston,QLD

Summary

Dynamic customer service professional with extensive experience at Best&Less, excelling in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Skilled in cash handling and staff training, contributing to sales growth and a positive team environment.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Best&Less
05.2022 - Current
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Achieved targets for Friends Club
  • Stock placement
  • Display set up
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Trained new employees on company procedures, products, and best practices in customer service.
  • Contributed to sales growth by up-selling additional products or services when appropriate.

Customer Service Cashier

Thorneside Fish and Chip Shop
11.2021 - 05.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Followed food safety standards
  • Assisted with closing process
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Food Service Assistant

Panda Chinese Takeaway
08.2021 - 11.2021
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
  • Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
  • Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
  • Supported restaurant closing, restocking items and reporting shortages.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and maintained work areas, equipment and utensils.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Education

No Degree - Japanese & Academic & Professional Communications

Curtin University
Perth, WA
01-2026

High School Diploma -

Wellington Point State High School
Wellington Point, QLD
11-2025

Skills

  • Cash handling
  • Complaint handling
  • Customer consultation
  • Complaint resolution
  • Staff education and training
  • Product promotion
  • Refund processing
  • Quality assurance controls
  • Relationship building
  • Teamwork and collaboration
  • Understanding customer needs
  • Product knowledge
  • Customer data confidentiality
  • Sales expertise

Accomplishments

-First Aid & CPR current until February 2026

-RSA, RSG and Liaison completed 2024

-Highest Friends Club Targets in Area, March 2025

-Business Studies Subject Awards - 2023 & 2024

-First place stem programs (science, technology, engineering & mathematics) - Year 6 2018

-Encouragement Award – 2018

Certification

High School Certificate

BP Award - Girl Guides

BP Award - Completed 2020

The BP award is an important award for girl guides, the award took three years to complete. It is a test of leadership and ability to plan and keep up with time. After completion, led me to be a junior leader for the younger girls in 

Girl Guides for my district.


Silver Endeavour Award - completed March 2020


Girl Guides

- 3rd Moreton Bay Brownies – February 2016 to December 2017

- 1st Moreton Bay Girl Guides – January 2018 to December 2019

- Moreton Bay Ranger Guides - January 2021 until present

- Junior Leader, 3rd Moreton Bay Brownies August 2020 until present

Languages

Japanese
Limited Working

Timeline

Customer Service Assistant

Best&Less
05.2022 - Current

Customer Service Cashier

Thorneside Fish and Chip Shop
11.2021 - 05.2022

Food Service Assistant

Panda Chinese Takeaway
08.2021 - 11.2021

No Degree - Japanese & Academic & Professional Communications

Curtin University

High School Diploma -

Wellington Point State High School

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Libby Osborne