Liberty Leeson
Toowoomba,QLD
Summary
Dynamic professional with extensive experience in customer service, warehousing, and administration duties. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adept at financial reporting and data entry, consistently delivering results and fostering strong relationships to drive business success.
Overview
5
5
years of professional experience
Work History
Branch Assistant
Lincoln Sentry
Toowoomba, QLD
04.2024 - 05.2025
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Assisted customers by phone and in person by answering questions, recommending solutions, and creating orders for them.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Prepared daily financial reports for branch manager review.
- Maintained accurate records of customer transactions in accordance with bank procedures.
- Utilized computer software programs to complete tasks such as data entry or report generation.
- Maintained filing systems, and other daily administrative and clerical support tasks.
- Developed strong relationships with clients by providing excellent customer service.
- Demonstrated a commitment to providing excellent customer service through active listening and problem-solving skills.
- Received and tracked incoming inventory shipments.
- Assembled orders according to customer requests.
- Packed boxes and stock using organizational guidelines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Performed cycle counts to maintain accurate inventory records.
- Assisted in packaging and labeling of products for shipment.
- Organized warehouse space for efficient storage of products.
- Investigated and reported problems regarding shipping errors or damage.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Courier Driver
Routzaboutz Caring Couriers
Toowoomba, QLD
08.2022 - 12.2023
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Transported and safely delivered items to prevent damage or loss.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Contacted customers prior to delivery to coordinate delivery times.
- Assisted warehouse personnel in packing orders when necessary.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Attendant
United Petroleum (Pieface)
Cambooya, QLD
10.2020 - 03.2021
- Maintained high safety standards in food preparation and handling.
- Provided friendly customer service, and maintained good customer relations.
- Handled cash and processed transactions.
- Operated the console.
- Maintained site cleanliness to meet established standards.
- Restocking stock and merchandising.
Education
Bachelor of Business - Marketing
University of Southern Queensland
Toowoomba, QLD12-2026
Diploma of University Studies - Business & Commerce
University of Southern Queensland
Toowoomba, QLD12-2023
Certificate III - Business
Brisbane School of Distance Education (BSDE)
Brisbane, QLD10-2021
High School Diploma -
Brisbane School of Distance Education (BSDE)
Brisbane, QLD10-2021
Certificate I - Business
Brisbane School of Distance Education (BSDE)
Brisbane, QLD10-2019
Skills
- Customer service
- Data entry
- Financial reporting
- Inventory management
- Sales support
- Problem solving
- Teamwork and collaboration
- Time management
- Professionalism
- Effective communication
Timeline
Branch Assistant
Lincoln Sentry
04.2024 - 05.2025
Courier Driver
Routzaboutz Caring Couriers
08.2022 - 12.2023
Customer Service Attendant
United Petroleum (Pieface)
10.2020 - 03.2021
Bachelor of Business - Marketing
University of Southern Queensland
Diploma of University Studies - Business & Commerce
University of Southern Queensland
Certificate III - Business
Brisbane School of Distance Education (BSDE)
High School Diploma -
Brisbane School of Distance Education (BSDE)
Certificate I - Business
Brisbane School of Distance Education (BSDE)