Lila Marusevska

• Providing short-term, episodic support to clients over 65 years old and under 65 years old experiencing access barriers due to their diversity.
• Conducting needs assessments, and supporting My Aged Care navigation and service engagement.
• Delivering case work and advocacy services, promoting informed decision-making, and client rights.
• Supporting clients transitioning to mainstream or long-term service.
• Attending assessments as a support person in complex cases or at a person's request.
• Managing referral workflow and documentation.
• Building relationships with assessment agencies, providers, and stakeholders.
• Participating in outreach, community engagement, and service promotion.
• Contributing to internal and external reporting, and meetings.

Achievements:

• Strengthened knowledge in Aged Care (CHSP, HCP, Residential Care) and Disability (NDIS) sectors.
• Facilitated life-changing outcomes through client-centered, trauma-informed care.
• Supported the seamless transition of HACC clients to NDIS (2016-2020).
• Advocated for vulnerable individuals, including survivors of abuse, people at risk of homelessness, and isolated elderly.

• Managed and coordinated complex cases within funding and quality compliance parameters.
• Developed goal-centered care plans, reviewed the care plans, and budgets.
• Ensured timely service delivery aligned with client needs and cultural backgrounds.
• Monitored financial statements (HCP and Proda), client's HCP budgets, and managed service invoices.
• Advocated for clients' rights and independence.
• Ensured all services are aligned with Aged Care Quality Standards.
• Provided crisis intervention and conflict resolution support.
• Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.

• Recruited and registered participants for Alzheimer’s Australia events.
• Organized participant attendance and confirmed numbers for accurate planning.
• Coordinated transport arrangements to facilitate participant access.
• Encouraged clients and carers to engage in activities and seek support from Alzheimer’s Australia.
• Provided language support to enhance communication among participants when needed.
• Hosted events biweekly, managing logistics including food, entertainment, and media release.
• Collaborated with Alzheimer’s Australia (Dementia VIC) and multicultural partners to create a welcoming atmosphere for individuals living with dementia.
• Fostered meaningful connections through cultural exchanges among participants, enhancing their experience.

• Conducted assessments, care plans, and reviews for program care clients.
• Coordinated daily operations to enhance team performance and task efficiency.
• Maintained compliance with data collection standards through accurate client record-keeping.
• Delegated daily tasks to optimize productivity among team members.
• Supervised five staff members and 15 high-needs clients during daily programs.
• Introduced culturally appropriate group activities to boost client engagement.
• Participated in internal meetings and professional development for continuous improvement.
• Received positive feedback from clients and carers, supporting a collaborative program environment.

Achievements:

• Key achievements: Successfully led an intergenerational project fostering community and cultural connections.
• Created a supportive, family-like environment appreciated by clients, carers, and staff.

• Conducted psychosocial assessments to evaluate social, emotional, family, and economic influences on mental health.
• Developed individualized treatment and discharge plans in collaboration with care teams.
• Educated patients and families on mental health diagnoses, treatment options, and recovery pathways.
• Provided counseling, advocacy, and crisis intervention.
• Supported patient integration and continuity of care.
• Provided legal and clinical documentation.
• Identified at-risk cases for self-harm or neglect to implement necessary interventions.
• Maintained detailed and confidential patient records for compliance and quality assurance.
• Assisted in financial operations through the recovery of unpaid invoices.

Achievements:

• Facilitated a meaningful family reunion that strengthened patient-family bonds after significant separation.
• Recovered all outstanding invoices, improving hospital financial stability.

UNICEF is a not-for-profit organization founded more than seventy years ago to meet the critical needs of children whose lives had been torn apart by World War II. UNICEF works unflaggingly with partners to save children’s lives, defend their rights, and help them fulfill their potential.

• Recruiting project participants (parents of children aged 0-6 years of age).
• Planning, coordinating, and facilitating group sessions in line with the UNICEF guidance program for Early Childhood Development.
• Creating safe, welcoming, and stimulating learning environments.
• Facilitating group-based learning activities.
• Engaging guest speakers in the group sessions.
• Report writing
• Being responsible and accountable for the UNICEF assets.
• Providing training to staff for the project's purpose.

Achievements:

• Established 10 active community-based groups, organized community-wide holiday events to foster unity, and celebrate project milestones.
• Helped restore local community centers to support the program run.

• Conducted comprehensive assessments of marginalized individuals facing financial hardship and eligibility for entitlements.
• Managed casework and case management to ensure holistic support.
• Delivered emotional support, crisis counselling, and advocacy for clients.
• Referred clients to suitable internal and external services and specialists.
• Processed financial payments efficiently to assist beneficiaries.