Lili Ridgeway
Ashgrove,QLD
Summary
Starting everyday with a smile, Ensuring anyone throughout the store feel 100% supported as well as respected is and always will be one of my most important practices as a leader. I have a deep passion for team building, leading and motivating as a believe that's the key to successfully retain our most valuable team. Proficient in using independent decision-making skills and sound judgment to positively impact department sales and customers experience. Dedicated to applying training, monitoring and morale-building abilities to enhance team member engagement and boost performance on all levels.
Overview
7
7
years of professional experience
Work History
Online Manager
Woolworths Group
01.2024 - Current
- Managed sales of 95k + a week with a team of 23 team members being the second biggest department in the store.
- Streamlined e-commerce processes, improving customer satisfaction and increasing sales revenue of 10k.
- Boosted team moral ensuring they are 100% supported which in return boosted team performance.
- Worked with strict time restraints which ensured KPI's are achieved on a daily basis
Bakery Manager
Woolworths Supermarket
07.2023 - 01.2024
- Maintained high new store standards on "what good looks like" which has resulted in positive voc feedback.
- Enforced compliance with food safety standards ensuring all new team members are aware and practicing these standards.
- Worked closely with other team leaders to multi-skill team members throughout the store to achieve team member availability within each department.
- Spent 2 weeks out of store successfully training all new Grocery and Night fill team members before store opening
Assistant Bakery Manager
Woolworths Group
03.2023 - 07.2023
- Supervised baking and general production to make 48k-50k in sales each week in prop, bakehouse combined.
- Trained new bakery staff on company policies and POS system use to maximise job satisfaction, expertise, and team performance.
- Managed department production by tracking sales and ordering to meet customer demands, Online demands, drive sales and achieve budget each week.
- Ensured team applied safety, cleanliness and food safe processes to all daily activities performed.
- Worked closely with online to ensure first pass OOS consistently stayed below 10% WTD
Team Member/Supervisor
Woolworths Group
09.2021 - 03.2023
- Opened the store of a morning, which consisted of personally contacting IMC of any critical issues within the store, managed fire evacuations, assessing fridge alarms and minimising any potential dangers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance in order to progress within Woolworths Group.
- Assisted with inventory counts and stocking of merchandise.
Apprentice Baker
Bakers Delight
01.2020 - 09.2021
Sales Assistant
Bakers Delight
06.2017 - 01.2020
Skills
- Team Development
- Store Operations and Management
- Retail display setup and strategic selling
- Performance Management
Timeline
Online Manager
Woolworths Group
01.2024 - Current
Bakery Manager
Woolworths Supermarket
07.2023 - 01.2024
Assistant Bakery Manager
Woolworths Group
03.2023 - 07.2023
Team Member/Supervisor
Woolworths Group
09.2021 - 03.2023
Apprentice Baker
Bakers Delight
01.2020 - 09.2021
Sales Assistant
Bakers Delight
06.2017 - 01.2020
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