Rhiarna Thompson
Chisholm,NSW
Summary
Detail-oriented individual with exceptional communication and leadership skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Online Manager
Coles Supermarket
09.2022 - Current
- Cleaning & sanitation of department
- Rostering for 100+ team members
- Writing up contracts
- Customer service - complaints -queries - compliments
- Quarterly stocktake
- Updating store layouts
- Fulfilling customers orders
- Safety meetings monthly
- Helping customers use website to place an order
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business hours.
- Kept accurate and detailed records of personnel progress and productivity using pickrate times
- Kept detailed records of sales.
- Trained and mentored new employees to maximize team performance.
Department Manager
McDonald's
03.2017 - 08.2022
- Rostering for 100+ staff
- Handling cash
- Shift work
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Effective stock ordering
- Food safety trained
- Customer service - complaints - queries - compliments
- Working effectively in a team of 100+
- Contribute to WHS meetings
- Food cost team - effective budgeting of food and waste
- Cleaning and sanitation of premises
- Security Procedures & Policies
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Lambton High School
New Lambton, NSW09-2020
Skills
- Verbal and written communication
- Inventory controls
- Safety compliance
- Mentoring and coaching
- Flexible schedule
- Supply ordering
- Equipment troubleshooting
- Shift leadership
- Delegating work
- Handling customer complaints
- Accurate money handling
- Customer service
- Team development
- Performance reviewing
- Cash handling
- Staff motivation
- Staff training and onboarding
- Payment processing
- Opening and closing procedures
- Decision-making
- Tech-Savvy
- Customer complaint resolution
- Pre-shift walk-through
- Order fulfillment
- Delivery scheduling
- Refund management
- Multi-line phone talent
Certification
Certificate 2 in Hospitality
Certificate 3 in Retail SIR30216 1/10/2020
Virtual Leadership Transitions Course (McDonald's)
Advancing Your Leaderships Course (McDonald's)
Developing the Leader in Me Course (McDonald's)
Fire safety training 2021
ST John Ambulance First Aid training issued 8/9/2023
Class C Drivers Licence
RSA/RCG Competency Card - CCH11373906
Working with Children Check - WWC2317876E
Sporting Achievements
2016 Kurri Kurri Representative Netball U15s
2017 Newcastle Representative Netball U15s
2017-2019 Newcastle City/ Beresfield Representative Touch Football Juniors & Seniors
2019 Hunter Region Western Hornets Touch Football Representative U18s
Additional Information
PROOF OF IDENTITY
PASSPORT - Document PA8974100
BIRTH CERTIFICATE - 62607
USI - 8SE4ABS7KJ
Timeline
Online Manager
Coles Supermarket
09.2022 - Current
Department Manager
McDonald's
03.2017 - 08.2022
High School Diploma -
Lambton High School
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