Lilian Te Koppel
Maddington,WA
Summary
Adept at office administration and organization, I significantly enhanced efficiency at Granada Medical Practice by streamlining management schedules and improving data entry processes. Skilled in telephone etiquette and time management, my expertise in greeting clients and managing appointments has consistently elevated customer satisfaction and operational productivity.
Overview
2023
2023
years of professional experience
Work History
Receptionist
Maddington Medical Practice
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Management
Granada Medical Practice
01.2012 - 08.2022
- Assisted in generating insightful reports from the system that informed management decisions related to asset lifecycle management.
- Assisted executive management with calendar management, travel arrangements, and meeting coordination to optimize their schedules.
- Maintained and updated influencer relationship management workflow.
- Coordinated communications between management, staff and customers.
- Improved time management skills with efficient calendar management of appointments, deadlines, and reminders for the Office Manager.
Education
Diploma - Management
Upskilled
Wa06.2015
Certificate III Business - Medical Administration
MediTrain
Applecross, WA05.2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
Timeline
Management
Granada Medical Practice
01.2012 - 08.2022
Receptionist
Maddington Medical Practice
Diploma - Management
Upskilled
Certificate III Business - Medical Administration
MediTrain
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