Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lillian

Balwyn North,VIC

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Working Rights : Australia Permanent Resident

Overview

10
10
years of professional experience

Work History

SALES ASSISTANT

MICHAEL HILL
09.2023 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.

RETAIL SALES

YOUNG COUTURE CLOTHING
01.2021 - 08.2023
  • Provide expert advice on fabrics, styles, and fits to help customers select the perfect bespoke suit
  • Manage customer orders from start to finish, including follow-up communication and order tracking
  • Build and maintain strong relationships with clients to ensure repeat business and referrals
  • Meet and exceed sales targets and KPIs


RESTAURANT MANAGER

ROYAL GARDEN
07.2016 - 09.2020
  • Answered calls, responded to emails, and spoke with clients face-to-face
  • Handled customer complaints with empathy and composure
  • Proactively participated in meetings and helped create new practices
  • Trained, coached, and supervised new staff members.

RETAIL SALES

CASTIFY
01.2014 - 01.2018
  • Pitched ideas on how to improve performance and efficiency
  • Wholesale phone accessories include phone cases, screen protectors, chargers, headphones, and Bluetooth speakers
  • Helped management to identify workflow issues and find solutions
  • Processed a range of documentation and entered information into databases.

Education

BACHELOR OF HOTEL MANAGEMENT -

CHARLES STURT UNIVERSITY
WAGGA WAGGA, NSW
06.2016

BACHELOR OF FINANCE IN BUSINESS ADMINISTRATION -

MACAU UNIVERSITY OF SCIENCE AND TECHNOLOGY
06.2013

Skills

  • Sales expertise
  • Customer service
  • Visual Merchandising
  • Strong Communication and Interpersonal Skills

Languages

Chinese
English
Cantonese
Korean

Timeline

SALES ASSISTANT

MICHAEL HILL
09.2023 - Current

RETAIL SALES

YOUNG COUTURE CLOTHING
01.2021 - 08.2023

RESTAURANT MANAGER

ROYAL GARDEN
07.2016 - 09.2020

RETAIL SALES

CASTIFY
01.2014 - 01.2018

BACHELOR OF HOTEL MANAGEMENT -

CHARLES STURT UNIVERSITY

BACHELOR OF FINANCE IN BUSINESS ADMINISTRATION -

MACAU UNIVERSITY OF SCIENCE AND TECHNOLOGY

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