Microsoft 365 suite
Hi, I’m
Lilliana-Lee Harrison
Adaptable professional
Sunshine Coast,Australia
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Highly motivated and personable professional with exceptional communication, writing, and interpersonal abilities. Proficient in operating systems and Microsoft applications, with a strong focus on providing outstanding customer service.
Known for fostering positive relationships with clients and colleagues – A bright and approachable team player who thrives in collaborative environments, demonstrating leadership, adaptability, and a proactive attitude.
A fast learner and adaptable team player who excels at, problem resolution, creative solutions ensuring customer satisfaction, and fostering positive work environments. Dedicated to exceeding expectations, continually improving, and contributing to team success.
Overview
3
years of professional experience
4
Certification
40
Years left in the work industry
Software
Xero
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gambling (RSG)
- Certificate I in Information, Digital Media, and Technology
- Completed a Microsoft Applications Course
- Completed a Business Administration Short Course
Skills
- Record-keeping, calendar management, and administrative support
- Data entry, invoice processing, and document management
- Skilled in Microsoft Office Suite (Word, Excel, Outlook) and operating systems
- POS system and inventory management proficiency
- Complaint resolution with a focus on customer satisfaction
- Strong reading, writing, and verbal communication skills
- Professional telephone etiquette and written correspondence
- Strong leadership, teamwork teambuilding, and mentoring abilities
- Highly adaptable with a proactive and hands-on approach
- Operations management
- Process improvement
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bar Attendant, Guest Service Agent
Hamilton Island Enterprises
12.2022 - 07.2024
Supervisor, Front of House
Fraser Island Retreat
04.2022 - 12.2022
Food & Beverage Attendant / Bartender / Canteen Manager
Daydream Island Resort
12.2021 - 03.2022
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gambling (RSG)
- Certificate I in Information, Digital Media, and Technology
- Completed a Microsoft Applications Course
- Completed a Business Administration Short Course
Downlands College
Graduated
Work History
Hamilton Island EnterprisesHamilton Island, Queensland
Bar Attendant, Guest Service Agent
12.2022 - 07.2024
Job overview
- Processed $10,000 in customer monetary transactions daily and balanced register at end of shift.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Upheld hotel policies and procedures by providing high level of customer service.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival by providing warm welcome.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Managed check-in and check-out procedures for guests.
Fraser Island Retreat
Supervisor, Front of House
04.2022 - 12.2022
Job overview
- Delivered exceptional service by building lasting customer relationships and ensuring satisfaction at every touchpoint
- Effectively managed guest bookings and reservations, addressing inquiries and resolving issues with efficiency and professionalism
- Supervised and mentored team members, fostering a positive and collaborative work environment
- Ensured a high standard of cleanliness, presentation, and organization across all operations
- Successfully handled complaints, implementing creative solutions to leave guests satisfied and valued
Daydream Island Resort
Food & Beverage Attendant / Bartender / Canteen Manager
12.2021 - 03.2022
Job overview
- Consistently exceeded guest expectations by delivering personalized service in fine dining and casual settings
- Strengthened team cohesion by mentoring colleagues, leading by example, and encouraging open communication
- Provided detailed documentation of orders, stock levels, and operational tasks to ensure accountability
- Proactively addressed guest concerns and ensured every issue was resolved promptly to enhance their experience
Education
Downlands CollegeToowoomba, QLD
Graduated
11.2021
University Overview
GPA: ATAR of 76.20
Focus in Business, Mathematics, Science and Technology
- Awarded Academic Merit
- Achieved and sustained 100% Academic Bursary
References
Jenny Phair, Manager, Fraser Island Retreat, 0439 078 416,
Terry Black, Bar Manager, Daydream Island Resort,
Wendy Taylor, Pharmacist, Rockhampton Base Hospital, 0419 193 514
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