Lilly Costello

Skills & Responsibilities

• Strong customer service, communication, and teamwork skills developed in fast-paced environments
• Confident handling food preparation, registers, cash handling, and following hygiene and safety standards
• Reliable, detail-oriented, and able to manage time well while working independently or as part of a team
• Took customer orders in-store and drive-thru, handled payments, and prepared food and drinks to company standards
• Maintained a clean and organised workspace, restocked supplies, and followed all safety and hygiene procedures
• Worked closely with team members to ensure fast, friendly service and occasionally helped train new staff

Key Responsibilities

• Conducted outbound phone surveys on a range of topics for research purposes
• Engaged with a wide variety of people in a clear and respectful manner
• Accurately recorded responses using survey software and databases
• Met daily call targets and followed scripts while adapting tone and style
• Handled rejections and difficult calls professionally and calmly
• Maintained confidentiality and followed data protection policies

Skills Gained

• Excellent verbal communication and listening skills
• Confidence speaking with the public over the phone
• Accurate data entry and attention to detail
• Ability to follow scripts while remaining conversational
• Resilience and professionalism in handling challenging calls
• Time management and self-motivation in a structured environment