Summary
Overview
Work History
Education
Skills
Timeline
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Lilly Cush

Queensland

Summary

A few words i would use to describe myself are friendly and motivated. I am always striving to be better. I am always friendly and approachable, I love new experiences and learning new things.

Confident overseeing daily operations and ensuring top-notch service. Known for effectively managing teams and resolving issues to maintain smooth workflow. Demonstrated proficiency in staff training and resolving conflicts


Overview

2026
2026
years of professional experience

Work History

Duty Manager

IGA Supermarket
08.2023 - Current
  • Managed staff scheduling, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Enhanced team performance by providing ongoing coaching and feedback.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Managed daily operations, ensuring smooth functioning of all aspects of the business.
  • Coordinated with various departments to maintain seamless integration of services for guests.
  • Cultivated a positive work environment, boosting employee morale and job satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported and followed up maintenance needs to resolve shop issues nd ensure a safe and functional working environment.

Floor Attendant

Eco Tan
03.2023 - 06.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 20kg
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.
  • Reported any discrepancies or damaged items found during inventory counts, leading to accurate record-keeping and timely resolution of issues.
  • Streamlined order fulfilment by effectively picking, packing, and shipping products.
  • Received positive feedback from supervisors for consistently meeting performance targets.
  • Consistently met deadlines under pressure while maintaining attention to detail in product handling and packaging tasks.

Deli Manager

IGA Supermarket
02.2022 - 02.2023
  • Strong ability to lead, coach and develop a team
  • Exceptional customer service skills and passion to provide the experience
  • Excellent presentation, merchandising and stock management skills
  • Team player, always friendly and approachable
  • Outstanding time management
  • Apply problem solving skills to resolve customer inquiries and disputes
  • Manage and rotate stock daily
  • Receive calls daily
  • Ensure my team exceeds the ‘food and safety act 2006’
  • Excellent time management and prioritization skills
  • Exceed expectations and oversee all tasks
  • Trained employees in essential job functions.
  • Supervised and coordinated team to provide guidance and support.
  • Handled employee-related issues to improve performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Waitress

Raw Energy
  • I have also worked in Multiple Cafes using these skills. I am familiar with operating coffee machines and preparing beverages.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

2IC

MrPotato
05.2021 - 02.2022
  • Complete and manager multiple tasks, as well as team
  • Understand dietary needs and be able to give recommendations
  • Regularly open and close store
  • Assure store runs as per usual, while maintaining cleanliness, preparation of food and serving customers
  • Ensure day and night preparation and cleaning lists are completed efficiently and on time
  • Manage stock
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

Year 12 certificate -

Responsible service of alcohol -

Covid Safe work training -

Palm Beach Currumbin
Palm Beach, QLD
10-2021

Skills

  • Service Excellence
  • Proficient Task Management
  • Welcoming Guests
  • Collaborative Teamwork
  • Ensuring Hygiene Standards
  • Health and Safety Standards Knowledge
  • Policy enforcement
  • Attention to detail
  • Effective Decision-Making
  • Training and mentoring
  • Team building
  • Staff discipline

Timeline

Duty Manager

IGA Supermarket
08.2023 - Current

Floor Attendant

Eco Tan
03.2023 - 06.2023

Deli Manager

IGA Supermarket
02.2022 - 02.2023

2IC

MrPotato
05.2021 - 02.2022

Responsible service of alcohol -

Covid Safe work training -

Waitress

Raw Energy

Year 12 certificate -

Palm Beach Currumbin

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Lilly Cush