Harry Slee
Toorak,Australia
Summary
Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Duty Manager
Sandbar Beach Cafe
Melbourne, VIC
11.2019 - 09.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Schedule staff to ensure optimal shift coverage.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Coordinated daily team briefings, fostering communication that improved service efficiency and strengthened team morale.
- Streamlined inventory management processes, leading to noticeable reductions in waste and enhanced profitability.
- Trained and mentored staff, enhancing team performance and service quality.
Wait Staff Member
400 Gradi
Melbourne, VIC
05.2023 - 04.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Managed multiple tables efficiently, enhancing overall guest satisfaction.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Food and Beverage Attendant
Eureka 89
Melbourne, VIC
10.2018 - 11.2019
- Provided exceptional customer service by accurately taking orders and addressing guest inquiries.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Food and Beverage Attendant
Criniti's
Melbourne, VIC
06.2018 - 08.2019
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted customers with carry-out service.
- Maintained cleanliness and organization in the service area, adhering to health standards and promoting a safe dining environment.
Meat Process Worker
JBS Bordertown
Bordertown, SA
09.2017 - 06.2018
- Wrapped meat produce to maintain quality, freshness and condition.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Operated grinders, mincers and other equipment to process meat, poultry and fish.
Assistant Guest Services Manager
The Boulevard A St Giles Hotel
Kuala Lumpur, Malaysia
09.2011 - 03.2016
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Developed and implemented strategies to uphold safety and security of guests.
- Remained available 10 hours daily to respond to guest needs, complaints or inquiries.
- Booked large groups for seminars, conferences, and other events, providing best available room rates.
- Created and managed accurate occupancy forecasts and budgets. Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Fostered a collaborative environment by mentoring staff, enhancing team cohesion and improving service delivery.
- Streamlined booking processes for large events, achieving substantial improvements in reservation accuracy and guest satisfaction.
- Guided staff through comprehensive training, enhancing customer service skills and resulting in noticeably improved guest satisfaction ratings.
- Maintained an approachable presence for guest inquiries, effectively resolving issues and enhancing overall guest experience through attentive service.
Telemarketing Sales Representative
UTS Solutions
Kuala Lumpur, Malaysia
03.2010 - 08.2011
- Generated daily sales reports, enhancing team insights and decision-making.
- Engaged customers to boost sales, achieving measurable growth in revenue.
- Developed customer relationships, enhancing retention and satisfaction.
- Maintained accurate customer records, supporting effective follow-ups.
- Utilized persuasion and listening skills to identify and solve customer needs.
Education
Associate of Science - Civil Engineering
United College Sarawak
Sibu Sarawak Malaysa12.1998
Skills
- Customer service management
- Staff Training
- Customer Relations
- Sales
- Safety Inspections
- Housekeeping Management
- Time Management
- Team Collaboration
- Service Excellence
- Operational Efficiency
- Guest Experience
- Client Engagement
- People Management
- Leadership
Certification
- Certificate 4 in Hospitality at OZ Skills Careers College
- Responsible Service of Alcohol Program at Liquor Control Victoria
- National Allergy Council at Food Allergy Aware
Languages
English Highly proficient
Malay Highly proficient
Mandarin Novice
Timeline
Wait Staff Member
400 Gradi
05.2023 - 04.2025
Duty Manager
Sandbar Beach Cafe
11.2019 - 09.2025
Food and Beverage Attendant
Eureka 89
10.2018 - 11.2019
Food and Beverage Attendant
Criniti's
06.2018 - 08.2019
Meat Process Worker
JBS Bordertown
09.2017 - 06.2018
Assistant Guest Services Manager
The Boulevard A St Giles Hotel
09.2011 - 03.2016
Telemarketing Sales Representative
UTS Solutions
03.2010 - 08.2011
Associate of Science - Civil Engineering
United College Sarawak
Links
LinkedIn