Lilly Notley-Smith
sydney,NSW
Summary
Kind, hardworking, and reliable with strong customer service, communication, and organisational skills. An ability to meet organisational needs through consistent work practices. Adapting quickly to new challenges, and supporting other staff to ensure smooth team operations and a positive customer experience.
Overview
3
3
years of professional experience
Work History
Receptionist
Sprout Health
Illewong, NSW
08.2024 - Current
- Welcomed patients and visitors with a warm, friendly, and professional manner
- Processed patient intake forms accurately, verifying information for compliance with external providers
- Managed clinicians’ schedules and coordinated appointments
- Communicated effectively with schools, families, and external stakeholders
- Maintained clinic cleanliness, including laundry, dishes, and general clinic upkeep
- Handled cash transactions and accurately maintained sales and payment records
- Assisted with Medicare billing schemes and private healthcare claims
- Stocktake
Waitress
Bellezza Pizza
Menai, NSW
03.2023 - 12.2025
- Maintained a clean and organised workstation by restocking supplies and wiping down counters.
- Built positive relationships with regular customers through friendly and professional service.
- Assisted other wait staff during periods of high customer traffic to support smooth service flow.
- Supported and trained new staff members by providing guidance on service standards and procedures.
- Ensured customer satisfaction by checking meals were correct and responding to requests throughout service.
After-School Tutor
Step By Step Learning
Sydney, NSW
11.2023 - 04.2024
- Communicated student progress to parents through written progress reports and direct conversations
- Created a comfortable environment
- Developed individual lesson plans for each student, tailored to their specific needs and learning styles
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
High School Certificate -
Menai High School
Sydney11-2023
Diploma of Health Science -
Western Sydney University
Sydney, New South Wales, NSW11-2025
Bachelor of Occupational Therapy -
Western Sydney University
Sydney, New South Wales, NSWSkills
- Organization skills
- Customer service
- Communication skills
- Quality Control
- Problem solving
- Time management
- Telephone skills
- Scheduling
Working With Children Check
WWC2933845E
Expiry: 12/08/2029
Timeline
Receptionist
Sprout Health
08.2024 - Current
After-School Tutor
Step By Step Learning
11.2023 - 04.2024
Waitress
Bellezza Pizza
03.2023 - 12.2025
High School Certificate -
Menai High School
Diploma of Health Science -
Western Sydney University
Bachelor of Occupational Therapy -
Western Sydney University
Availability
Monday: Afternoons
Wednesday: Mornings
Friday: All Day
Weekends