Lily Alps
Mount Lawley,WA
Summary
Enthusiastic and dedicated physiotherapy honors student with a strong background in customer service, and a genuine passion for helping others. Known for being hardworking, driven, and adaptable, I excel in fast-paced environments, and enjoy learning new skills. With multiple certifications and years of experience working with people, I bring excellent communication skills and a compassionate, team-focused approach to every role. Eager to support healthcare professionals in delivering quality care and making a positive impact on patients' recovery journeys.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Pulse Financial
MOUNT LAWLEY, WA
01.2025 - Current
- Developed and maintained filing systems to ensure document accessibility.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
Barista
Bunnings
MOUNT LAWLEY, WA
11.2022 - Current
- Expertly operate espresso machines and provide specialty coffee.
- Manage food handling, creation, and preparation while maintaining food safety standards.
- Handle stock ordering, including product inventory and movement.
- Operate registers and manage customer payments.
- Consistently met KPIs and maintain high customer service standards.
- Knowledge of store layout and product offerings to assist customers.
Retail Worker
Seed Heritage
Karrinyup , WA
06.2023 - 11.2024
- Provide superior customer service, achieving service rate percentages and KPIs.
- Assist with product displays and showroom decoration.
- Maintain and organise back stock to ensure product availability.
- Assist in inventory management, including stock taking and movement.
- Ensure store cleanliness and organisation.
Retail
Rebel Sport
Morley & Claremont, WA
05.2022 - 04.2023
- Provide exceptional customer service, assisting customers in product selection.
- Operate registers and manage transactions.
- Conduct stock taking and organise stock movements.
- Achieve customer service goals and meet KPIs.
Bartender & Glassy — Casual
North Perth Bowls Club
North Perth
12.2021 - 06.2022
- Customer service
- Working with membership personals & bar tabs
- Handling online payments and customer profiles
- Serving drinks & creating cocktails
- Running floor and cleaning up
- Running functions and keeping stock intake
Marketing Sales Consultant — Casual
Atomic Sports
11.2021 - 02.2022
- Customer service
- Working with charities & raising money
- Handling online payments and customer profiles
- People person skills & approaching public
- Working in various locations across WA
Casual
Zambrero, Morley
Morley
09.2020 - 02.2022
- Customer service, serving food & product knowledge (inc allergies) - End of day reconciliation
- Cleaning and closing of store
- Handling credit payments and cash
- Receiving & answering store calls and online orders ( Uber, Deliveroo ect. )
- Cooking and serving store products
- Inventory management & stock taking
Casual
Bali Silver Lining, Watertown, Perth
Watertown, Perth
11.2021 - 01.2022
- Customer service, product knowledge - End of day reconciliation
- Cleaning and closing of store
- Handling credit payments and cash
- Setting up retail and store products
- Setting up of shop including: unpacking, storage, interior design and cleanup
- Inventory management & stock taking
Casual
Zambrero, Myaree
Myaree
01.2019 - 01.2020
- Customer service, serving food & product knowledge (inc allergies) - End of day reconciliation
- Cleaning and closing of store
- Handling credit payments and cash
- Receiving & answering store calls and online orders ( Uber, Deliveroo ect. )
- Cooking and serving store products
- Inventory management & stock taking
Casual & Barista
Coolbinia Football Cafe, Coolbinia Oval
Coolbinia Oval
01.2018 - 01.2020
- Customer service and creation of products
- Operating machinery & making food for customers
- Handling cash and credit payments
- End of day reconciliation
- Cleaning and closing of store
- Creation of coffee & other cafe items
- Cooking and cleaning of BBQ equipment
- Handling mass of customers ( football game days for multiple games of all ages)
Education
High School -
Mount Lawley Senior High School
Mount Lawley 01.2021
John Curtin College of The Arts
Fremantle01-2019
Primary School -
Perth College Anglican School
Mount Lawley01.2012
Bachelor of Science - Physiotherapy Honours
Curtin University
Perth, WASkills
- Communication
- Attention to detail
- Team collaboration
- Strong problem solver
- Customer relationship management
- Adaptability to change
- Multitasking efficiency
Certification
First aid
- HLTAID009: Provide Cardiopulmonary Resuscitation
- HLTAID010: Provide emergency life support
- HLTAID011: Provide First Aid
- First Aid Online Theory: HLTAID011 Providing First Aid Theory
- Certificate II in Sport Coaching (SIS20319)
- RSA certificate
- Working with Children certificate
- NDIS Worker Certificate and Screening
- Police clearance
- Aquatic and hydrotherapy certificate
- Australian Commission on Safety and Quality Healthcare (Hygiene and Infection Prevention)
References
- Trent, Lavell, Rebel Manager, 0438021864, Rebel Sport
- Alex, Talero, Zambreros Supervisor, 0430745069, Zambrero
- Jayden, Kim, Zambreros Manager, 0405010236, Zambrero
- Tiany, Alps, Coolbinia Cafe Manager, 0422938841, Coolbinia Football Cafe
- Philippa, Porteus, Owner of Lick Ice-cream Van & Juicy Van, 04137841788, Lick Ice Creamery
- Gabrielle, Mews, Character Reference, 0417917011
- Reid, Hamilton, Senior School HPE Teacher, 0894710426
- Fiona, Fowles, 0406106396, Bali Silver Lining
- Abraham, Cillias, 0424573077, North Perth Bowls
Affiliations
- UWA Netball and Frisbee Club (2024 – current)
- Fremantle Ballet Association (2020–2024)
- City Beach Surf Life Saving Club (2005 – 2020)
- Coolbinia Football Club (2020–2021)
- Storm Netball Academy (2016–2019)
- Melville Netball Academy (2015, 2016, 2020 – 2021)
- Perth College Netball Association (2015–2016)
- Netball umpiring for Melville and Storm associations (2016 – 2021)
- Western Australian Basketball League (WABL) (2014 – 2021)
- Leederville Redbacks domestic teams (2015 – 2021)
Timeline
Administrative Assistant
Pulse Financial
01.2025 - Current
Retail Worker
Seed Heritage
06.2023 - 11.2024
Barista
Bunnings
11.2022 - Current
Retail
Rebel Sport
05.2022 - 04.2023
Bartender & Glassy — Casual
North Perth Bowls Club
12.2021 - 06.2022
Marketing Sales Consultant — Casual
Atomic Sports
11.2021 - 02.2022
Casual
Bali Silver Lining, Watertown, Perth
11.2021 - 01.2022
Casual
Zambrero, Morley
09.2020 - 02.2022
Casual
Zambrero, Myaree
01.2019 - 01.2020
Casual & Barista
Coolbinia Football Cafe, Coolbinia Oval
01.2018 - 01.2020
High School -
Mount Lawley Senior High School
John Curtin College of The Arts
Primary School -
Perth College Anglican School
Bachelor of Science - Physiotherapy Honours
Curtin University
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