Lily Evans
Officer
Summary
Dedicated professional with history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand. Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Food and Beverage Team Leader
Delaware North
03.2025 - Current
- Leads daily operations, ensuring adherence to quality standards and efficient service delivery.
- Trains and mentors teams of 20 on customer service best practices and product knowledge.
- Addresses customer complaints with a professional demeanour and uses communication and problem-solving skills to resolve issues.
- Manages back-end operations, including authorising staff timesheets, completing stock count entries, recording waste, and maintaining food safety documentation in compliance with company protocols.
Food and Beverage Attendant
Delaware North
01.2023 - Current
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritise customer needs.
Online Assistant Manager
Woolworths Supermarket
08.2020 - 09.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Team Member
Woolworths Supermarket
10.2016 - 08.2020
- Operated register to process payments and collect cash payment for order totals
- Maintained productive, efficient approach to all tasks
- Developed strong cooperative relationships with coworkers and managers
Education
Certificate III - Animal Care
Box Hill Institute of TAFE
Melbourne, VIC12-2025
High School Diploma -
Beaconhills College Village Campus
Berwick, VIC2019
Skills
- Customer Service
- Flexible and Adaptable
- Decision Making
- Responsible
- Leadership
- Time Management
- Collaboration
- Attention to Detail
Timeline
Food and Beverage Team Leader
Delaware North
03.2025 - Current
Food and Beverage Attendant
Delaware North
01.2023 - Current
Online Assistant Manager
Woolworths Supermarket
08.2020 - 09.2022
Team Member
Woolworths Supermarket
10.2016 - 08.2020
Certificate III - Animal Care
Box Hill Institute of TAFE
High School Diploma -
Beaconhills College Village Campus
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