Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lily Holz

Thornton,Australia

Summary

My name is Lily Gilchrist. I am 21 years old. After previously moving back to Newcastle, I am eager to connect with new opportunities that will allow me to grow professionally while making a positive impact in a career I'm passionate about. With exceptional customer service skills and strong organisational abilities I in many cases have demonstrated the ability to take initiative and work independently while completing multiple tasks simultaneously. Possess strong problem-solving skills and attention to detail, while exhibiting excellent communication skills when interacting with customers and colleagues. Proficient in relevant software and technology, and a fast learner eager to gain practical experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cafe Worker/ Barista

Dorrigo and Beyond Cafe
Dorrigo, NSW
09.2024 - Current

- Prepare and operate machine and serve coffee, espresso, tea, and other beverages per café standards.

- Provide excellent customer service by taking orders and responding to inquiries.

- Maintain cleanliness of the coffee bar and dining area.

- Monitor inventory orders/ restocking supplies.

- Prepare food items

- Handle cash transactions and daily banking

- Follow health and safety guidelines for a safe work environment.

-Daily cleaning task

Trainee Pharmacy Assistant

Dorrigo Plateau Pharmacy
Dorrigo, Nsw
06.2022 - 06.2023
  • Customer service
  • Product recommendations
  • Inventory management
  • Demonstrated ability to take initiative and work independently on assigned projects
  • Utilized strong written communication skills to draft reports, emails, and other documents
  • Developed strong organisational and time management skills by completing multiple tasks simultaneously

Cafe Worker

Components Cafe
Dorrigo, Nsw
09.2019 - 03.2021
  • Kitchen duties including, cooking ,playing,coffe making And dishwashing
  • Operated cash registers and handled cash and card transactions
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
  • Performed cash handling duties accurately and efficiently to ensure accurate accounting records
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
  • Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art

Education

High School Diploma - undefined

NVCCS
Nambucca, NSW
10.2021

Skills

  • Strong customer service
  • Team Collaboration
  • Time management abilities
  • Organizational Skills
  • Problem solving
  • Attention to Detail
  • Telephone Etiquette
  • Fast Learner

Certification

Certificate II in Hospitality

Barista Course

RSA & RCG Certificate

Timeline

Cafe Worker/ Barista

Dorrigo and Beyond Cafe
09.2024 - Current

Trainee Pharmacy Assistant

Dorrigo Plateau Pharmacy
06.2022 - 06.2023

Cafe Worker

Components Cafe
09.2019 - 03.2021

High School Diploma - undefined

NVCCS
Lily Holz