Lily Keogh
Gloria Jeans Coffee
Baulkham Hills,NSW
4
years of professional experience
I am a reliable and motivated psychology student majoring in Cognitive and Brain Sciences, with a strong background in customer service. I excel in communication, problem-solving, collaboration, and in fast-paced environments. Additionally, I remain organised, adaptable and eager to contribute positively in future roles, while continuing to further my education.
Work History
Barista/All Rounder
1 Year 4 Months- Prepared specialty coffee beverages following Gloria Jean's recipes and quality standards.
- Processed orders, payments, and receipts accurately through POS system.
- Cleaned and maintained espresso machines, grinders, and brewing equipment to support consistent beverage quality.
- Delivered friendly customer service, resolved order concerns, and supported fast service during busy periods.
- Balanced cash drawer and completed end-of-shift cash reconciliation accurately.
- Trained new employees on coffees, teas, and merchandise knowledge.
- Led closing shifts and coordinated closing procedures responsibly.
Team Member
1 Year 6 Months- Monitored guest safety across attractions while enforcing park rules and age limits.
- Kept play areas, party rooms, and shared spaces clean and organized.
- Monitored guest safety across attractions, enforcing park rules and age requirements
- Guided visitors through check-in, waivers, and wristband verification processes.
Crew Member (Front of House)
8 Months- Operated front counter and drive-thru register, taking accurate customer orders.
- Assembled orders quickly to support fast service and customer satisfaction.
- Prepared menu items following food safety and quality standards.
- Maintained clean workstations, dining areas, and kitchen equipment.
Education
Bachelor of Psychology - Cognitive And Brain Sciences
Higher School Certificate
- Studied: Biology, PDHPE, Investigating Science, Advanced English, Mathematics Standard 2, and Community and Family Studies.
Skills
POS systems
Cash handling
Operational duties
Customer service excellence
Time management
Attention to detail
Problem-solving
Team player
Friendly and outgoing
Team leadership
Interests
Team Sports
Reading
Biology
specifically Neuroscience.
Extracurricular activities
- I play intermediate-level netball for Hills Saints Netball Club.
Timeline
Barista/All Rounder
Gloria Jeans Coffee
07.2025 - CurrentRead More
Team Member
360 Action Park (Formerly Flip Out)
03.2024 - 09.2025Read More
Crew Member (Front of House)
McDonald's
01.2023 - 09.2023Read More
Macquarie University
Bachelor of Psychology from Cognitive And Brain Sciences
Read More
Crestwood High School
Higher School Certificate
Read More