Summary
Overview
Work History
Education
Skills
Timeline
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Lily Kirkwood

St Leonards,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a casual position with evening and weekend shifts in the hospitality sector.


Experienced and motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

1
1
year of professional experience

Work History

Waitress

Nikuzo Japanese BBQ
12.2021 - 12.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

Bachelor of Creative Arts (Animation) -

JMC Academy
Ultimo, NSW
12.2024

Skills

  • Food Running
  • High-Volume Dining
  • Dining Customer Service
  • Check Payment Processing
  • Ordering Procedures
  • Cash Handling
  • Hospitality Service Expertise
  • Tableside Service

Timeline

Waitress

Nikuzo Japanese BBQ
12.2021 - 12.2022

Bachelor of Creative Arts (Animation) -

JMC Academy

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Lily Kirkwood