Summary
Overview
Work History
Education
Skills
Work Placement
Timeline
Generic

Lily Mulholland

Summary

I am a experienced and passionate worker who provides high quality service in all types of work environments especially including fast past and busy. I have a solid background of experience however im motivated to expand and continue learning and growing in the workplace. I communicate well with customers, answering questions and meeting different needs both in store and over the phone. I'm hardworking and reliable, focused on going above and beyond to support my co-workers and serve customers both independently and part of a team. I am extremely eager to gain more experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative/All Rounder

Coogee Continental Deli
06.2021 - 07.2025
  • I took care of all customer inquiries, complaints, and issues providing answers and solutions.
  • Restocking every item on the shelf.
  • Greeted every customer as they came in.
  • Answered all calls to greet and assist customers with their orders, needs and questions.
  • I built up my knowledge of all products and services to assist customers.
  • I offered products and services to meet customers' needs and goals.
  • Completed paperwork for orders and new service actions.
  • I cleaned and closed down the store independently as well as opening independently.
  • Sliced deli meats and cheeses on a slicer.
  • Waitress to the tables.
  • Cooking meals and prepping food.
  • Made all coffee, smoothies and food.
  • Maintaining the shop to be clean and tidy throughout the day including during rushes.
  • Restocking every item on the shelf as it ran out.
  • Trained new staff that came in.

In Store Assistant/delivery Driver

Dominos
02.2024 - 11.2024
  • I loaded and unloaded vehicles, delivering packages to customers' doors and collected payments upon delivery.
  • I handled bagged products with care and delivered all products in good condition to customers' locations.
  • Managed invoices, receipts, and delivery confirmations.
  • I showed reliability and punctuality to meet and exceed delivery deadlines and deliver goods on time to customers.
  • Addressed customer complaints and suggested resolutions to customers.
  • I reviewed orders before delivery and confirmed completeness and proper invoicing and everything was correct.
  • I showed excellent customer service always with a positive and happy attitude.

Education

Iona Presentation College
Mosman Park, WA
01.2024

Jandakot Tafe
Jandakot WA

Skills

  • Cert 4 in Community services
  • Cert 3 in PE Sport and Recreation
  • Responsible Service of Alcohol Certificate
  • White card
  • Barista License
  • HLTAID011 Provide First Aid
  • Sales techniques
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Complaint handling

Work Placement

At Iona I would go to work placement for 1-2 terms per place, these included;

STUDENT NURSE - Bentley Hospital I got assigned to a registered nurse and was their assistant for the day, jobs included assisting patients needs, checking in on patients, being extra kind and patient, escorting them to rooms, changing bedding's.

SPORT TEACHER - At Samson Primary School I was a assistant sport teacher. I would do things like setting up/down activities, collecting children from classrooms, joining in with children, assisting at athletics carnival.

CHILD CARE WORKER - Playing and entertaining children, feeding the children, taking them outside to play, resolving issues when they cry.

BEAUTY RECEPTIONIST - Greeting all customers, advertising and selling products, cleaning after customers in the beauty rooms, organising and cleaning making the shop look pretty!



Timeline

In Store Assistant/delivery Driver

Dominos
02.2024 - 11.2024

Customer Service Representative/All Rounder

Coogee Continental Deli
06.2021 - 07.2025

Iona Presentation College

Jandakot Tafe
Lily Mulholland