Summary
Overview
Work History
Education
Skills
Age
Birthday
License
Availability
References
Timeline
Generic

Lily Owen

Eltham,VIC

Summary

I am hardworking and conscientious; I am always putting 100% into everything I do. I enjoy learning new things and growing as a person. I work very well individually as well as in a team. Beauty has always been my passion from a young age and I cannot wait to jump in to the beauty industry again. Well-qualified beauty therapist from Elly Lukas college , familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

2
2
years of professional experience

Work History

Retail Worker

Ozmosis Plenty Valley
12.2022 - Current
  • I worked at osmosis for a year and couple months
  • This includes starting as a Christmas casual and working hard every shift proving myself each time, resulting me being kept on as a casual
  • I am always asking question to better my acknowledge
  • Working in retail has taught me to get jobs done in a efficient amount of time, how to deal with hard situations/ upset customers
  • At osmosis i was always ensuring that I am helping customers to the best of my abilities
  • Working at osmosis included, doing refunds, exchanges, banking, cleaning, using the till, selling clothes, adding promos, closing and opening the store, EOD email and higher duties as well when I am opening and closing the store as a HD.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Beauty Therapist

Elly Lukas College
12.2022 - 12.2023
  • I am a graduated Elly Lukas student with a certificate diploma of Beauty Therapy
  • I really enjoyed my year studying beauty
  • Elly Lukas has taught me how to be a great leader and role model
  • I have learnt how to be a great therapist and good with clients
  • I have experience with customers, WHS, safety requirements, working in a salon environment
  • Elly Lukas has set me up to be a beautifully presented beauty therapist, organized, good time management, flexible and work around any problems that might come up day to day
  • My certificate includes basic facials, specialized facials, microdermabrasion, manicure and pedicures, waxing, makeup, lash and brows, Indianhead massage, HLT massage, aroma therapy massage, hot stone massage, wet and dry spa treatments.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Followed up with customers to increase satisfaction with purchases and services.

Beauty Therapy

Vyve beauty health and wellness Eltham
03.2022 - 08.2023
  • I worked at Vyve for a over a year or so, there for I have experience working in a salon
  • At Vyve I was the receptionist, which includes me booking clients in, using the till, selling products, answering the phone, recommending ad ons to clients, gift vouchers and doing treatments ect
  • Working at Vyve taught me a lot about how a salon is run
  • I really enjoyed working with the team and helping set up the rooms before and after each client
  • Achieved proficiency in various beauty therapy techniques through hands-on training sessions, workshops, and continuous education courses.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Education

Elly Lukas College
Flinders Lane

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Store Cleaning
  • Cash Handling Accuracy
  • Skincare product knowledge
  • Sales and Upselling
  • Client consultation abilities
  • Waxing and hair removal techniques
  • Hot Stone Massage
  • Advanced facial treatments
  • Eyebrow shaping precision
  • Expert massage techniques
  • Skin analysis competency
  • Aromatherapy understanding
  • Customer Service
  • Retail experience
  • Skin analysis

Age

18

Birthday

12/07/2005

License

True

Availability

Monday, Tuesday, Wednesday, Thursday, Friday and some Saturdays

References

  • Stephanie day, Elly Lukas educator, stephanied@ellylukas.edu.auu
  • Dee, from vyve beauty health and wellness, 0429881103
  • Kayla thanasios, Osmosis store manger, 03 9407 1568

Timeline

Retail Worker

Ozmosis Plenty Valley
12.2022 - Current

Beauty Therapist

Elly Lukas College
12.2022 - 12.2023

Beauty Therapy

Vyve beauty health and wellness Eltham
03.2022 - 08.2023

Elly Lukas College

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